Senior Customer Engineer - Enterprise AI Strategy & Success

Pendo; Greater London; Hybrid; GBP 110,000 - 160,000; Full time

Benefits offered by this job

Medical & dental coverage

Equity

Pension match

Job summary

Pendo in London is seeking a Senior Customer Engineer to own strategic Enterprise accounts and lead complex deployments across acquisition, implementation, adoption, expansion, and escalation. You will partner with Account Directors on pre-sales motions, craft tailored demos, drive measurable outcomes, and build playbooks that scale across the team.

This hybrid role is based in our London office, with in-person collaboration three days a week and a strong emphasis on business impact and customer

Qualifications

• 5 to 8 years of experience in a customer-facing technical role.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work.
• Experience mentoring or coaching more junior technical team members.

Responsibilities

• Pre-sales and technical evaluations for new customer acquisition and growth.
• Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts.
• Identify opportunities to expand adoption across underutilized features and new lines of business.
• Lead onboarding for strategic customers, including planning, implementations, and integrations.
• Build playbooks and coach peers to improve team capability and repeatable workflows.

Skills

Customer-facing

Enterprise accounts

HTML/CSS/JS

REST APIs

AI tools

Mentoring

Job description

Pendo in London is seeking a Senior Customer Engineer to own strategic Enterprise accounts and lead complex deployments across acquisition, implementation, adoption, expansion, and escalation. You will partner with Account Directors on pre-sales motions, craft tailored demos, drive measurable outcomes, and build playbooks that scale across the team.

This hybrid role is based in our London office, with in-person collaboration three days a week and a strong emphasis on business impact and customer