Senior Customer Engineer - Enterprise AI & Adoption Leader

Precision Labs; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

London office access

Competitive compensation

Job summary

Pendo is seeking a Senior Customer Engineer in London to own strategic Enterprise accounts, leading technical strategy for complex deployments and driving measurable business outcomes. You will collaborate with Account Directors on pre-sales motions, craft tailored demos, and guide adoption, expansion, and value realization across key customers.

You will contribute to team capability building by creating playbooks, coaching peers, and leveraging AI tools to accelerate content creation and

Qualifications

• 5–8 years in a customer-facing technical role.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs.
• Experience managing strategic Enterprise accounts with executive-level stakeholders.
• Experience using AI tools within day-to-day work.
• Mentoring or coaching junior team members.

Responsibilities

• Lead technical strategy for complex deployments.
• Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion and growth.
• Build reusable playbooks and improve team workflows.

Skills

Customer engineering

Enterprise accounts

Pre-sales

AI tools usage

Frontend tech

Executive engagement

Mentoring juniors

Tools

REST APIs

HTML/CSS/JS

Demos tooling

Job description

Pendo is seeking a Senior Customer Engineer in London to own strategic Enterprise accounts, leading technical strategy for complex deployments and driving measurable business outcomes. You will collaborate with Account Directors on pre-sales motions, craft tailored demos, and guide adoption, expansion, and value realization across key customers.

You will contribute to team capability building by creating playbooks, coaching peers, and leveraging AI tools to accelerate content creation and