Senior Customer Development Manager - Boots (Essential Health and Hair Care)

Kenvue; High Wycombe; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Senior Customer Development Manager, responsible for driving strategies and initiatives within the Essential Health and Hair Care sector. This role focuses on building strong customer relationships and achieving business objectives through innovative solutions. Ideal candidates will have a strong background in FMCG, excellent leadership skills, and a passion for customer-centric solutions.

Benefits

Paid Company Holidays

Paid Vacation

Volunteer Time

Learning & Development Opportunities

Qualifications

• Progressive experience in blue chip FMCG environments.
• Track record of delivering profitable growth within customers in developed markets.
• Experience managing joint business plans.

Responsibilities

• Lead high priority GFO within a business unit team.
• Foster strong customer relationships and execute company plans.
• Manage annual business plan and deliver revenue growth.

Skills

Leadership

Communication

Negotiation

Entrepreneurial Spirit

Education

Bachelor’s Degree

Tools

MS Office

Nielsen

Kantar

Job description

Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation.

Job Description - Senior Customer Development Manager - Boots (Essential Health and Hair Care) (2507034106W)

Senior Customer Development Manager - Boots (Essential Health and Hair Care) - 2507034106W

Description

Kenvue is currently recruiting for:

Senior Customer Development Manager

This position reports into the BUH and is based at our High Wycombe office (scheduled move to Reading Q1 2026)

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made up of 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact on the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

What You Will Do

The Customer Development Team are responsible for partnering with our retail, pharmacy and wholesale customers, to deliver Kenvue’s strategies and initiatives to profitably grow.

The Senior Customer Development Manager is responsible for leading at least 1 high priority GFO within a business unit team. They act as a role model for other Customer Development team members and their direct reports. They deliver against trading strategies and plans which achieve Kenvues and customer objectives. They focus most on delivering annual objectives within the Kenvue year and customer JBP.This is achieved through fostering strong, collaborative customer relationships, aligning to customer strategy and executing the company plan with excellence.In addition, the SCDM engages to proactively search out commercial innovation and revenue growth management options within their remit and delivers them with the support of their BUH.They own buyer level contacts across a range of functions, and work with their line manager to win with mid-level, and more senior personnel. The SCDM inspires their direct report/s to deliver brilliantly against account management fundamentals, and act as a coach and role model.

Customer Centricity

· Maintain an external perspective to anticipate future marketplace changes and developing solutions to drive positive results for Kenvue

· Delivering high quality customer contact driving positive engagement at buyer level, and across functions within the customer leading to improving AGS results

· Manage and deliver annual business plan, including JBP agreements where applicable

· Deliver NTS, TI and GP objectives while achieving brand share gains in line with the business plan.

· Engage with and deliver revenue growth management (RGM) efforts within the business remit

· Optimise Trade Investment, maintaining targeted TI levels, driving high quality TI evaluation and increasing the percentage of events which deliver positive ROI.Ensure TI ledger, accruals and invoicing are managed in a timely and compliant manner.

· Ensure that a robust, reliable forecast is generated for their business, with delivery within the month, at M-3 and for the full year

· Deliver Kenvue key initiatives with excellence

· Identify commercial innovation and deliver these projects within the business plan to build joint value for Kenvue and the customer

· Build strong internal partnerships to enable delivery of key customer projects

· Support customer projects beyond role responsibilities to deliver the Customer Team Strategic Pillars

People Management

· Aware of and adheres to Kenvues people processes

· Offers continuous coaching to the team including providing actionable, timely feedback to drive improved performance and manage talent

· Foster an environment of teamwork, innovation and sharing of ideas.

Qualifications

What We Are Looking For

a. Bachelor’s Degree or equivalent experience.Strong levels of intellectual capacity and curiosity.

b. Progressive experience in blue chip FMCG environments

c. A track record of delivering profitable growth within customers in developed markets

d. Experience of working within major global retailers and or Pharmacy or Wholesale channels

e. Very strong experience of managing and negotiating joint business plans

f. Leadership experience, with understanding of how to inspire and develop a team

g. Strong levels of entrepreneurial spirit; someone who proactively identifies issues and opportunities and leads the response of their team/the broader business to them

h. Broad commercial understanding –complementing extensive front line sales experience with working knowledge of CS&P and/or Shopper

i. Excellent communication skills and interpersonal skills.

j. Proficient knowledge and use of MS Office, Nielsen and Kantar.

· Key Stakeholders – Customer Development Director, Channel Directors, Business Unit Head, Customer Strategy & Planning, Marketing Directors/GMMs, Managing Director, Customer Development team, finance and supply chain

What’s In It For You

· Paid Company Holidays, Paid Vacation, Volunteer Time & More!

· Learning & Development Opportunities

· Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

Primary Location

Europe/Middle East/Africa-United Kingdom-England-High Wycombe

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin,or protected veteran status and will not be discriminated against on the basis of disability.andEqual Employment Opportunity Posters GINA Supplement.

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