Senior Customer Development Manager - Boots (Essential Health and Hair Care)

TN United Kingdom; High Wycombe; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in consumer health is seeking a Senior Customer Development Manager in High Wycombe. This role involves leading customer strategies, managing relationships, and driving profitable growth within a dynamic team. Ideal candidates will have a Bachelor's degree and experience in FMCG environments, with strong leadership and communication skills. Competitive benefits and development opportunities are offered.

Benefits

Competitive benefits

Paid holidays

Learning and development opportunities

Employee resource groups

Qualifications

• Progressive experience in blue-chip FMCG environments.
• Strong experience in managing joint business plans.

Responsibilities

• Foster strong customer relationships and execute plans with excellence.
• Manage and deliver business plans, including JBP agreements.
• Coach and develop team members, fostering teamwork and innovation.

Skills

Leadership

Communication

Interpersonal Skills

Entrepreneurial Spirit

Education

Bachelor's Degree

Tools

MS Office

Nielsen

Kantar

Job description

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Senior Customer Development Manager - Boots (Essential Health and Hair Care), High Wycombe

Client: Kenvue Brands LLC

Location: High Wycombe, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: f059f077c2a8

Job Views: 3

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Kenvue is recruiting for the position of Senior Customer Development Manager. This role reports to the BUH and is based at our High Wycombe office, with a scheduled move to Reading in Q1 2026.

At Kenvue, we recognize the power of everyday care. With over a century of heritage, our iconic brands include NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S, and BAND-AID. Science drives us; care defines us.

Our global team of 22,000 passionate professionals is dedicated to insights, innovation, and delivering top-quality products to our customers. Being a Kenvue team member means impacting millions daily. We prioritize people, care deeply, build trust through science, and act courageously. Join us to shape our future—and yours.

What You Will Do:

The Customer Development team partners with retail, pharmacy, and wholesale clients to implement strategies and initiatives for profitable growth. The Senior Customer Development Manager will lead at least one high-priority GFO within a business unit team, serve as a role model, and deliver against trading strategies and plans aligned with company and customer objectives. Responsibilities include fostering strong customer relationships, executing plans with excellence, proactively seeking commercial innovations, and managing buyer contacts across functions. The role also involves inspiring and coaching direct reports.

Key Responsibilities:

• Maintain an external perspective to anticipate marketplace changes and develop solutions.
• Deliver high-quality customer contact to improve engagement and results.
• Manage and deliver business plans, including JBP agreements.
• Achieve NTS, TI, and GP objectives, and drive revenue growth management efforts.
• Optimize trade investments and ensure timely, compliant financial management.
• Deliver key initiatives and identify commercial innovations.
• Build internal partnerships to support customer projects.
• Coach and develop team members, fostering teamwork and innovation.

Qualifications:

• Bachelor's Degree or equivalent.
• Progressive experience in blue-chip FMCG environments.
• Proven profitable growth within customers in developed markets.
• Experience with global retailers, pharmacy, or wholesale channels.
• Strong experience in managing joint business plans.
• Leadership skills to inspire and develop teams.
• Entrepreneurial spirit to proactively address issues and opportunities.
• Broad commercial understanding with frontline sales and shopper insights.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office, Nielsen, and Kantar.

Key Stakeholders:

Customer Development Director, Channel Directors, Business Unit Head, Customer Strategy & Planning, Marketing Directors/GMMs, Managing Director, customer development team, finance, and supply chain.

What’s In It For You:

• Competitive benefits, paid holidays, vacation, volunteer time, and more.
• Learning and development opportunities.
• Employee resource groups.

Kenvue is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status. Discrimination based on disability is also prohibited.