Senior Customer Development Manager - Boots (Essential Health & Hair Care)

Kenvue; High Wycombe; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Development Manager, where you'll lead initiatives that drive growth and innovation. This role offers the opportunity to build strong relationships with key stakeholders while managing business plans and inspiring your team. With a focus on customer engagement and commercial innovation, you'll play a vital role in shaping the future of iconic brands. If you have a proven track record in FMCG and a passion for leadership, this is the perfect opportunity to make a meaningful impact every day.

Benefits

Paid Holidays

Vacation

Volunteer Time

Learning & Development Opportunities

Employee Resource Groups

Qualifications

• Experience in blue-chip FMCG companies with a focus on profitable growth.
• Strong background in managing joint business plans with major retailers.

Responsibilities

• Lead high-priority GFO initiatives and build strong customer relationships.
• Manage annual business plans and optimize trade investments.

Skills

Leadership Skills

Negotiation Skills

Communication Skills

Commercial Understanding

Intellectual Curiosity

Education

Bachelor's Degree

Tools

MS Office

Nielsen

Kantar

Job description

Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation.

Job Title: Senior Customer Development Manager - Boots (Essential Health and Hair Care) (2507034106W)

Description

Kenvue is currently recruiting for a Senior Customer Development Manager. This position reports into the BUH and is based at our High Wycombe office (scheduled move to Reading Q1 2026).

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S, and BAND-AID. Our global team of 22,000 passionate and diverse people is committed to insights, innovation, and delivering the best products to our customers. Join us to make a meaningful impact every day.

What You Will Do

The Customer Development Team partners with retail, pharmacy, and wholesale customers to implement strategies and initiatives that drive profitable growth. The Senior Customer Development Manager (SCDM) leads at least one high-priority GFO within a business unit, acts as a role model, and ensures the delivery of trading strategies and plans aligned with company and customer objectives. The role involves building strong customer relationships, executing business plans, searching for commercial innovation, and inspiring the team to excel in account management.

Key Responsibilities

• Maintain an external perspective to anticipate marketplace changes and develop solutions.
• Deliver high-quality customer contact and engagement to improve results.
• Manage and deliver annual business plans, including JBP agreements.
• Achieve NTS, TI, and GP objectives while gaining brand share.
• Engage in revenue growth management efforts.
• Optimize trade investments and ensure timely, compliant financial processes.
• Generate reliable forecasts for the business.
• Identify and deliver commercial innovations.
• Build internal partnerships and support customer projects to achieve strategic goals.

People Management

• Adhere to Kenvue’s people processes.
• Provide continuous coaching and feedback to team members.
• Foster teamwork, innovation, and idea sharing.

Qualifications

• Bachelor’s Degree or equivalent, with strong intellectual curiosity.
• Progressive experience in blue-chip FMCG companies.
• Proven track record of profitable growth with customers in developed markets.
• Experience with major global retailers, pharmacy, or wholesale channels.
• Strong experience in managing and negotiating joint business plans.
• Leadership skills with the ability to inspire and develop teams.
• Entrepreneurial spirit, proactive in identifying issues and opportunities.
• Broad commercial understanding, including front-line sales, CS&P, and shopper insights.
• Excellent communication and interpersonal skills.
• Proficient in MS Office, Nielsen, and Kantar.

Key Stakeholders

Customer Development Director, Channel Directors, Business Unit Head, Customer Strategy & Planning, Marketing Directors/GMMs, Managing Director, Customer Development team, finance, and supply chain.

What’s In It For You

• Paid holidays, vacation, volunteer time, and more.
• Learning & development opportunities.
• Employee resource groups.

Kenvue is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Primary Location

Europe/Middle East/Africa - United Kingdom - England - High Wycombe