Senior Customer Care Coordinator

Wheatstone Solutions; Milton Keynes; On-site; GBP 35,000; Full time

Job summary

Wheatstone Solutions is seeking a Senior Customer Care Coordinator in Milton Keynes. The role focuses on providing top-tier customer service for homeowners post-sale, ensuring communication between various teams, and maintaining strong relationships with subcontractors. Ideal candidates will have previous experience in the new homes sector and demonstrate excellent communication skills.

Qualifications

• Previously held the role of Customer Care / Service Coordinator within the new homes industry.

Responsibilities

• Deliver an excellent level of customer care service meeting the needs of homeowners.
• Discuss defects with trades to ensure relevant appointments.
• Support sub-contractors and maintain relationships.

Skills

Excellent communication skills

Attention to detail

Job description

Senior Customer Care Coordinator - Milton Keynes - £35,000 - Permanent

An opportunity has arisen for a Senior Customer Service Coordinator to join my client, a House Builder, based in the Milton Keynes area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This position is a full time role based in the office.

The Role

• Working closely with the Head of Customer Care and Customer Care Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
• Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
• Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date.
• Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
• Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
• Scheduling the Operative's diaries and appointments, ensuring the system and CRM are up to date with works carried out.
• Ensuring the commercial team is kept up to date regarding costs.
  
  

Key Skills

• Previously held the role of Customer Care / Service Coordinator within the new homes industry / with another House Builder / Residential developer.
• Excellent communication skills
• Excellent attention to detail
  
  

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.