Senior Analyst, Customer Analytics — Drive Growth

Dunelm; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Dunelm is seeking a Senior Analyst to deliver high-impact analytics that inform decisions across a £2bn omnichannel business. You’ll own end-to-end analytics projects, turning data into actionable recommendations to help the business grow.

Collaborating with stakeholders across commercial, ecommerce, finance and operations, you’ll drive insight, build dashboards and shape performance metrics that underpin strategy and trading reviews.

Qualifications

• Experience in analytics, insight or commercial analysis within retail, ecommerce or another customer-facing business.
• Strong analytical and problem-solving skills.
• Experience delivering analytical projects with clear commercial outcomes.
• Strong understanding of the key drivers of performance in an omnichannel retail business.
• Ability to translate complex analysis into clear, actionable recommendations.
• Strong stakeholder management and communication skills.
• Experience using SQL and Python or R.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Lead the delivery of medium to large analytics projects aligned to key business priorities.
• Translate commercial questions into clear analytical approaches and project plans.
• Deliver robust, timely and commercially focused analysis.
• Manage multiple projects and priorities simultaneously.
• Present findings in a simple, compelling and commercially relevant way.
• Create presentations, dashboards and summaries tailored to both technical and non-technical audiences.
• Influence stakeholders through clear storytelling and well-supported recommendations.
• Support senior leaders with insight for planning, trading reviews and business decisions.
• Build strong working relationships with stakeholders across the business.
• Partner with teams across commercial, ecommerce, marketing, finance and operations.
• Work collaboratively to understand business needs and ensure analysis leads to action.
• Challenge assumptions and provide an evidence-based perspective.
• Contribute to improving standards and ways of working within the analytics team.
• Share knowledge, methods and best practice with other analysts.
• Support and coach early careers analysts where appropriate.
• Help improve data quality, reporting and self-serve analytics capability.
• Contribute to the team culture, in addition to advocate for data, analytics and the voice of the customer throughout the business.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication skills

Independent working

Education

Degree in Maths, Statistics, Economics, Computer Science, Physics or related field

Tools

SQL

Python

R

Power BI

Job description

Dunelm is seeking a Senior Analyst to deliver high-impact analytics that inform decisions across a £2bn omnichannel business. You’ll own end-to-end analytics projects, turning data into actionable recommendations to help the business grow.

Collaborating with stakeholders across commercial, ecommerce, finance and operations, you’ll drive insight, build dashboards and shape performance metrics that underpin strategy and trading reviews.