Senior Customer Analyst

BODEN; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks a data-savvy analyst to drive customer insights and financial planning. In this dynamic role, you will collaborate with Finance and Marketing teams, leveraging your analytical prowess to forecast and budget effectively. You'll dive into customer data to understand shopping behaviors and identify opportunities for growth. Your insights will shape strategies that enhance customer value and retention. Join a vibrant team that values collaboration and creativity, and make a significant impact on the company's growth ambitions while enjoying a supportive and fun work environment.

Qualifications

• Experience in customer analysis and financial planning, ideally in retail.
• Strong analytical skills and ability to communicate insights effectively.

Responsibilities

• Support Finance and Marketing with forecasting and budgeting.
• Analyze customer behaviors to drive growth and retention strategies.

Skills

Customer Analysis

Financial Planning

Microsoft Excel

SQL

Python

Analytical Skills

Communication Skills

Data Storytelling

Collaboration

Education

Degree level or equivalent

Tools

Excel

SQL

Python

R

Job description

Stylish, grounded, uplifting - these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn't be where we are today. We curate a world of beauty that's ethical, inclusive - and importantly - good fun. We inspire you to live your best life. We are Boden.

Location: 3 days per week based at our North Acton Office.

What You Will Do

• Support Finance and Marketing teams with forecasting and budgeting, using relevant analysis, metrics and modelling.
• Set and monitor key business objectives around customer acquisition, retention and value with a clear link to business performance.
• Work with the wider Trading Analytics team to understand how these metrics are influencing current business performance, including diagnosing any problems and recommending actions.
• Identify key customer attributes and behaviours that lead to higher lifetime value, and translate these into clear actions & recommendations for change.
• Regularly communicate with other analysts across the business to share best practices in analytics and reporting.
• Work with our Business Intelligence team to design and improve actionable, insightful reporting.

Overview

We collect plenty of information on what our customers buy from us in the UK, US, Germany and other international markets and we need someone to help us dive into it and build our growth plans.

In this role, you will use data to build a picture of our customers' shopping behaviours to understand the factors involved in winning and retaining valuable customers. You will help us to design the strategy and objectives required to deliver our growth ambitions, through improving the health and value of our customer base. You will then help us track and understand performance against that plan, and drive action required to either correct course or grasp new opportunities.

What We Are Looking For

• Previous experience in customer analysis and/or financial planning, ideally in retail.
• Strong Microsoft Excel Skills.
• Experience using SQL and ideally Python/R.
• Strong Analytical skills with the ability to effectively communicate relevant insights to the wider business.
• Degree level or equivalent.
• A curious mindset; driving understanding and action rather than simply providing answers.
• Strong communication skills and an ability to positively express opinions and affect change.
• Strong data storytelling skills; able to simplify a complex story for senior stakeholders.
• Ability to collaborate across teams.