Senior Customer Account Manager

Mackenzie Jones; Kingston upon Thames; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An innovative company is seeking a Senior Customer Account Manager to lead key accounts in the FMCG sector. This role involves developing customer business plans, driving category growth, and ensuring exceptional customer experiences. With a focus on collaboration, you will work closely with internal teams and external partners to achieve outstanding results. The company offers a competitive salary, car allowance, and a range of benefits, making this an exciting opportunity for a driven professional looking to make a significant impact in a leading ice cream business. Join a team that values diversity and fosters an inclusive environment.

Benefits

Car allowance

Bonus up to 15%

Pension Scheme

Share Scheme

25 days annual leave plus bank holidays

Qualifications

• Experience in account management with leading UKI retailers.
• Proven track record in delivering business results and P&L management.

Responsibilities

• Build sustainable customer relationships and manage full P&L.
• Develop and deliver strategic business plans for customer categories.

Skills

Account Management

P&L Management

Negotiation Skills

Coaching & Developing Skills

Education

Bachelor's Degree in Business or related field

Tools

Salesforce

Microsoft Teams

Job description

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Connecting Commercial & E-commerce Talent across FMCG & Retail

FMCG – Food

Hybrid (Kingston/Blackfriars)

Competitive salary depending on experience plus car allowance & bonus

The opportunity

Mackenzie Jones is thrilled to partner with a leading FMCG ice cream business renowned for its portfolio of over 30 brands, including three that each generate over €1 billion in revenue, operating across more than 60 countries.

As the world's largest ice cream company, they boast over a century of expertise in crafting innovative and beloved products. Their mission is to spread happiness through indulgent yet responsibly produced and marketed ranges. With a clear and well-defined growth strategy, focused on where to compete and how to win, the business continues to drive value creation and success.

They are now seeking a Senior Customer Account Manager to oversee the Aldi & Lidl accounts. In this role, you will develop and implement customer business plans at the category level, ensuring the delivery of underlying sales growth, market share expansion, and profitability. You will also act as the key point of contact for Morrisons buyers, managing day-to-day communications while collaborating with supply chain, shopper marketing, and internal category and brand teams.

Key focus areas for this role include:

• Serve Your Customer – Lead the customer-business relationship within your categories, ensuring the delivery of an exceptional customer experience.
• Shopper First – Drive category growth through insights and consistently exceed shopper expectations.
• Drive Digital – Confidently integrate and leverage digital strategies in discussions and execution.
• Better Deal – Apply extensive commercial rigour to assess and implement growth strategies, propelling the joint business plan forward.
• Build the Base – Utilise category-based selling to improve space, distribution, range, and point-of-sale presence for the business.

What will my key accountabilities be?

• To build strong and sustainable customer relationships.
• Full P&L management including S&OP forecasting.
• Negotiating effectively with your customer, e.g. own and execute JBP’s, trade terms, trade funding, and counterparts according to the business strategy on your categories.
• Developing and delivering the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing.

Who will I be working with?

External: Customer & their teams including the buying teams, supply chain & marketing.

Internal: Wide range of stakeholders across marketing, brand, demand & supply chain and category contacts.

A great candidate will have:

• Account management experience – ideally from a previous Senior Customer role with a leading UKI retailer.
• Proven record of delivering outstanding business results and full E2E P&L management.
• Proven history of working holistically with multi-functional teams including Shopper Marketing & Category Management.
• Coaching & developing skills.

In return for everything you can bring, the business can offer you:

• Competitive Salary (based on skills and experience)
• Car allowance of £6k per annum
• Bonus – up to 15%
• Pension Scheme
• Share Scheme
• Benefits Envelope
• 25 days annual leave plus bank hols

The Process?

Apply today with your most up-to-date CV to [e-mail] that will be reviewed by our MKJ Recruitment team.

First Stage: Interview on Teams with the hiring manager & colleague.

Second Stage: In-person interview at their offices in Kingston, which will include a commercial finance task.

People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self.