Senior CSM & Growth Manager – Remote UK

Gocertify; Greater London; Hybrid; GBP 55,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Private health insurance

EMI share options

Work-from-home budget

Flexible remote work

Coworking access

Job summary

Gocertify is seeking a Senior CSM / Account Manager to own a portfolio of high-value brand accounts and drive retention, adoption and revenue growth. You’ll work with the Head of Client Success to shape plans and pursue expansion opportunities with key clients.

You’ll manage renewals, identify risks early, and collaborate with internal teams to remove blockers. This is a remote, UK-based role with monthly London meetups.

Qualifications

• Experience in commercially accountable Client Success or Account Management roles in SaaS.
• Experience with renewals and commercial conversations around terms.
• Proven track record of driving retention and revenue growth.

Responsibilities

• Own a portfolio of brand accounts and drive retention, adoption and revenue growth.
• Identify expansion, upsell and cross-sell opportunities across accounts.
• Lead structured client conversations and build account plans with the Head of Client Success.
• Maintain CRM data accuracy and report progress against targets.
• Collaborate with Sales, Product and Partnerships to feed insights.

Skills

Relationship management

Strategic thinking

CRM proficiency

Quota attainment

SaaS knowledge

Tools

Airtable

Apollo.io

Front

Metabase

Job description

Gocertify is seeking a Senior CSM / Account Manager to own a portfolio of high-value brand accounts and drive retention, adoption and revenue growth. You’ll work with the Head of Client Success to shape plans and pursue expansion opportunities with key clients.

You’ll manage renewals, identify risks early, and collaborate with internal teams to remove blockers. This is a remote, UK-based role with monthly London meetups.