Senior CSM, EMEA (Remote) – Data & Cloud

Immuta Inc.; Greater London; A distancia; GBP 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare (Medical, Dental, Vision)

Stock Options

Parental leave

Unlimited PTO

Learning and Development resources

Descripción de la vacante

Immuta, the Data Authorization Company, seeks a Senior Customer Success Manager for the EMEA region. This full-time remote role is for candidates located in the greater London area.

You will guide onboarding, adoption, optimization, and renewal to deliver measurable business outcomes with Immuta’s Data Authorization Platform. You will partner with technical stakeholders and executives to define success plans, demonstrate value, manage risks, and identify expansion opportunities.

Formación

• 5–8 years in Customer Success, Technical Account Management, Solution Delivery, consulting, or a related customer-facing role within enterprise SaaS, cloud, or data-focused environments.
• Enterprise Customer Success: demonstrated success managing complex enterprise customer relationships across onboarding, adoption, value realization, renewal, and expansion.
• Regional Expertise: experience with customers across multiple EMEA countries and regulatory environments.
• Technical Skills: working knowledge of modern data ecosystems and cloud platforms (Snowflake, Databricks, Starburst, AWS, Azure, GCP).
• Data Governance: familiarity with data governance, privacy, security, GDPR, and data residency concepts.

Responsabilidades

• Define outcomes with senior stakeholders and build adoption roadmaps.
• Lead onboarding, deployment, and integration programs across data platforms and cloud environments.
• Manage enterprise customer relationships across EMEA through the full lifecycle: adoption, value, renewal, expansion.
• Monitor account health, usage, risks, and renewal forecasts; create mitigation plans.
• Conduct business reviews, executive sessions, and enablement programs to communicate value.

Conocimientos

Customer Success

Technical Account Management

Solution Delivery

Enterprise SaaS

Cloud platforms

Educación

Bachelor’s degree or equivalent practical experience

Herramientas

Snowflake

Databricks

Starburst

AWS

Azure

GCP

Descripción del empleo

Immuta, the Data Authorization Company, seeks a Senior Customer Success Manager for the EMEA region. This full-time remote role is for candidates located in the greater London area.

You will guide onboarding, adoption, optimization, and renewal to deliver measurable business outcomes with Immuta’s Data Authorization Platform. You will partner with technical stakeholders and executives to define success plans, demonstrate value, manage risks, and identify expansion opportunities.