Senior Customer Success Manager, EMEA (Remote)

Immuta Inc.; Greater London; Remote; GBP 120.000 - 161.000; Vollzeit

Benefits dieser Stelle

Healthcare ( employer paid )

Stock Options

Parental Leave

Unlimited PTO

Learning and Development Resources

Zusammenfassung

Immuta Inc. is seeking a Senior Customer Success Manager for the EMEA region. This remote role supports enterprise customers across onboarding, implementation, adoption, optimization, and renewal of Immuta’s Data Authorization Platform.

You’ll work with technical stakeholders, business leaders, and executives to define success plans, demonstrate value, manage risks, and identify expansion opportunities. You’ll collaborate with Sales, Product, Engineering, Support, and delivery teams to ensure a

Qualifikationen

• 5–8 years in Customer Success or related role in enterprise SaaS/cloud/data environments.
• Experience managing enterprise customer relationships across onboarding, adoption, renewal and expansion.
• Regional experience across multiple EMEA countries and regulatory environments.
• Working knowledge of modern data ecosystems and cloud platforms (Snowflake, Databricks, Starburst, AWS, Azure, GCP).
• Familiarity with data governance, privacy, security, GDPR, and data residency concepts.
• Strategic account management: develop success plans, monitor health signals, drive value.
• Strong project management to coordinate complex initiatives and stakeholders.
• Excellent communication and presentation skills with technical and executive audiences.
• Ability to collaborate across Sales, Product, Engineering, Support, and delivery teams.
• Fluent English; additional European languages are a plus.
• Bachelor’s or equivalent practical experience.

Aufgaben

• Define preferred outcomes with senior stakeholders and establish adoption roadmaps.
• Lead onboarding, deployment, and integration programs across data platforms and cloud environments.
• Manage enterprise relationships across EMEA through onboarding, adoption, renewal, and expansion.
• Monitor account health, usage, risks, and renewal forecasts; develop mitigation plans.
• Conduct business reviews, executive sessions, and enablement programs to communicate value.
• Advise customers on data governance, access control, GDPR, and regional requirements.
• Collaborate with Sales, Product, Engineering, Support to resolve blockers and align roadmaps.
• Capture feedback and market insights to inform product improvements.
• Identify opportunities for use cases, advocacy, and expansion.

Kenntnisse

Customer Success

Enterprise SaaS

Regional Expertise

Technical Skills

Data Governance

Strategic Account Mgmt

Project Management

Communication

Collaboration

English Proficiency

Ausbildung

Bachelor’s degree or equivalent

Tools

Snowflake

Databricks

Starburst

AWS

Azure

GCP

Jobbeschreibung

Immuta Inc. is seeking a Senior Customer Success Manager for the EMEA region. This remote role supports enterprise customers across onboarding, implementation, adoption, optimization, and renewal of Immuta’s Data Authorization Platform.

You’ll work with technical stakeholders, business leaders, and executives to define success plans, demonstrate value, manage risks, and identify expansion opportunities. You’ll collaborate with Sales, Product, Engineering, Support, and delivery teams to ensure a