Senior Customer Success Manager - EMEA (Remote)

NightDragon Acquisition Corp.; Greater London; Remote; GBP 70,000 - 115,000; Full time

Benefits offered by this job

Stock Options

Paid parental leave

Unlimited Paid time off (U.S. based)

Learning and Development Resources

Job summary

Immuta, the Data Authorization Company, is seeking a Senior Customer Success Manager for the EMEA region. You will guide enterprise clients through onboarding, adoption, and renewal, aligning outcomes with Immuta’s platform to deliver measurable business value.

Based in the greater London area, this full-time, remote role partners with executives and technical stakeholders to manage risk, drive adoption, and expand the relationship across multi-country configurations while navigating GDPR and

Qualifications

• 5–8 years in Customer Success, Technical Account Management, Solution Delivery, or related role within enterprise SaaS/cloud/data environments.
• Enterprise Customer Success: manage complex enterprise relationships across onboarding, adoption, renewal, and expansion.
• Regional Expertise: experience across multiple EMEA countries and diverse regulatory environments.
• Technical Skills: working knowledge of modern data ecosystems and cloud platforms such as Snowflake, Databricks, Starburst, AWS, Azure, or GCP.
• Data Governance: familiarity with GDPR, data privacy, security, and data residency concepts.
• Strategic Account Management: develop success plans, interpret health signals, manage risk, and connect adoption to value.
• Project Management: strong organization and ability to coordinate multiple complex initiatives.
• Communication: excellent written, verbal, and presentation skills for executive audiences.
• Collaboration: cross-functional teamwork with Sales, Product, Engineering, Support, and delivery teams.
• Languages: English fluency; additional European languages are a plus.
• Education: Bachelor’s degree or equivalent experience.
• Approach: strategic, empathetic, proactive, and customer-focused.

Responsibilities

• Partner with senior customer stakeholders to define outcomes and adoption roadmaps.
• Lead onboarding, deployment, and integration programs across data platforms and cloud environments.
• Manage enterprise relationships across EMEA through onboarding, adoption, renewal, and expansion.
• Monitor account health, usage, risks, and renewal forecasts; create mitigation plans.
• Conduct business reviews, executive sessions, workshops, and enablement programs to communicate value.
• Advise customers on data governance, access control, privacy, security, GDPR, and data residency.
• Collaborate with Sales, Product, Engineering, Support, and delivery teams to align delivery with roadmap.
• Capture feedback and market insights to inform product improvements.
• Identify opportunities for additional use cases and expansions.
• Contribute to regional customer success playbooks for scale.

Skills

Customer Success

Enterprise Accounts

Strategic Planning

Relationship Building

Communication

Project Management

Cross-functional Collaboration

English Proficiency

Education

Bachelor’s degree or equivalent

Tools

Snowflake

Databricks

Starburst

AWS

Azure

GCP

Job description

Immuta, the Data Authorization Company, is seeking a Senior Customer Success Manager for the EMEA region. You will guide enterprise clients through onboarding, adoption, and renewal, aligning outcomes with Immuta’s platform to deliver measurable business value.

Based in the greater London area, this full-time, remote role partners with executives and technical stakeholders to manage risk, drive adoption, and expand the relationship across multi-country configurations while navigating GDPR and