Senior CRM & Loyalty Lead — Multichannel Growth

LGBT Jobs; Greater London; Hybrid; GBP 40.000 - 60.000; Vollzeit

Zusammenfassung

Space NK is seeking a Senior CRM & Loyalty Coordinator for its Head Office in London. You will lead targeted multichannel CRM initiatives, translate insights into actions, and collaborate across Customer Insights, Buying, Creative and Ecom teams to enhance personalised communications and loyalty programs.

The ideal candidate has 3+ years of CRM/marketing experience, hands-on campaign build experience, and a customer-first mindset. Knowledge of GDPR and data-driven marketing is essential.

Qualifikationen

• 3 years+ relevant CRM and/or marketing experience.
• Hands-on experience of CRM campaign build / implementation including customer segmentation.
• Experience with loyalty programmes advantageous.
• Experience in multichannel retail environment preferable.
• Experience working cross-functionally across departments.
• Experience managing external stakeholders (e.g. agency partners, brands).
• Understanding of customer databases and permissions, including GDPR, response-driven design, copy and creative & on-brand marketing communications.

Aufgaben

• Develop targeted CRM initiatives across multiple channels from ideation through to execution, launch, and reporting.
• Support conversations with both prospective and active brand partners across the Data Sharing Programme (brand funded CRM).
• Collaborate with Buying teams on Joint Business Planning for brands, incorporating CRM & Loyalty.
• Build customer segments and multichannel campaign journeys based on objectives and customer behaviours.
• Create data-driven campaign action plans with Customer Insights and CRM & Loyalty Manager.
• Produce post-campaign analysis and reporting with insights and recommendations.
• Coordinate CRM activity across cross-functional stakeholders and manage creative assets for campaigns.
• Manage end-to-end campaign execution via Optimove to create targeted promotions and flows.

Kenntnisse

CRM campaigns

Customer segmentation

Cross-functional collaboration

Presentation skills

GDPR knowledge

Tools

Optimove

Microsoft Office

Jobbeschreibung

Space NK is seeking a Senior CRM & Loyalty Coordinator for its Head Office in London. You will lead targeted multichannel CRM initiatives, translate insights into actions, and collaborate across Customer Insights, Buying, Creative and Ecom teams to enhance personalised communications and loyalty programs.

The ideal candidate has 3+ years of CRM/marketing experience, hands-on campaign build experience, and a customer-first mindset. Knowledge of GDPR and data-driven marketing is essential.