Senior CRM & Loyalty Analyst (HubSpot)

Trafalgar Entertainment Group; Greater London; Sur place; GBP 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Benefits package

Résumé du poste

Trafalgar Entertainment is seeking a Senior CRM Executive to analyse customer and campaign data within our CRM systems to improve engagement, loyalty and drive business growth across UK venues and agency brands.

You will work with the CRM Loyalty & Retention Manager to deliver data-driven insights, develop segmentation, support new email journeys, ensure data quality, and help maximise revenue while complying with GDPR.

Qualifications

• Minimum 18 months experience with a CRM system.
• Proven data analysis to generate insights for senior stakeholders.
• Excellent verbal and written communication skills.
• Ability to collaborate with cross-functional teams.
• Attention to detail with CRM project delivery.

Responsabilités

• Drive CRM projects to increase loyalty and retention.
• Collect, clean and analyse data; build reports and dashboards.
• Produce monthly performance reports for senior stakeholders.
• Analyse AB testing and drive learnings.
• Develop customer segmentation logic.
• Support CRM Marketing activities and email programmes.
• Maintain CRM data quality and handle data imports/exports.
• Collaborate with IT, marketing and customer service to optimise CRM usage.

Connaissances

CRM systems

Data analysis

Stakeholder communication

Outils

HubSpot CRM

Description du poste

Trafalgar Entertainment is seeking a Senior CRM Executive to analyse customer and campaign data within our CRM systems to improve engagement, loyalty and drive business growth across UK venues and agency brands.

You will work with the CRM Loyalty & Retention Manager to deliver data-driven insights, develop segmentation, support new email journeys, ensure data quality, and help maximise revenue while complying with GDPR.