Senior CRM Exec - 9 month FTC

Harnham; Greater London; Remote; GBP 35,000 - 40,000; Full time

Job summary

A membership-based business is seeking a Senior CRM Executive for a 9-month maternity cover. The role primarily involves managing lifecycle and campaign strategies across various channels including email and SMS. Ideal candidates will have over a year of relevant experience and be proficient in CRM platforms like Braze. This position offers flexibility with remote working and the opportunity to lead collaborative campaigns within a growing team.

Qualifications

• 1+ years of experience in CRM, lifecycle marketing, or campaign management.
• Hands-on experience with CRM platforms.
• Strong understanding of audience segmentation and lifecycle campaigns.

Responsibilities

• Build, schedule, and manage campaigns.
• Develop multi-channel messaging and templates.
• Monitor and report on campaign performance.

Skills

CRM experience

Lifecycle marketing

Campaign management

Tools

Braze

Job description

Overview

Senior CRM Executive - 9-Month Maternity Cover

Location: Remote (optional office visits)

Salary: £35k-£40k

We are looking for a Senior CRM Executive to join a growing membership-based business on a 9-month maternity cover. The role is focused on lifecycle and campaign management across email, push, SMS, and in-app messaging.

Responsibilities

• Build, schedule, and manage lifecycle, transactional, and promotional campaigns
• Develop journeys, templates, and messaging across multiple channels
• Maintain and update content, offers, and seasonal messaging across journeys
• Assist with segmentation, tagging, and personalisation to ensure dynamic content accuracy
• Monitor and report on campaign performance, identifying opportunities for optimisation
• Support the wider CRM team on automated and large-scale campaigns

Requirements

• 1+ years of experience in CRM, lifecycle marketing, or campaign management
• Hands-on experience with CRM platforms (Braze or similar)
• Strong understanding of lifecycle campaigns and audience segmentation
• Ability to build templates, journeys, and filters for multi-channel campaigns

Interview Process

• First-stage chat with line manager
• Second-stage practical task

This is a great opportunity for a hands-on CRM professional to take ownership of campaign execution and journey management within a collaborative team.

Find out more and apply via the link below