Senior CRM Architect (Dynamics)

Delaney & Bourton; England; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading consultancy firm is seeking a Senior CRM Architect with expertise in D365 and Power Platform. The position involves managing architecture ownership, shaping the technical roadmap, and influencing stakeholders at the executive level. Ideal candidates will have a proven track record in delivering Dynamics CRM solutions and strong experience in stakeholder management. This role offers the flexibility to work in an open, hybrid, or remote environment and be part of a prestigious organization with significant projects.

Qualifications

• Proven experience as a Senior D365 Architect.
• Expertise in Dynamics 365 and Power Platform.
• Track record of developing high-level designs (HLD) and technical roadmaps.

Responsibilities

• Manage architecture ownership across Dynamics 365 and Power Platform.
• Shape the technical roadmap and ensure alignment with organizational objectives.
• Influence stakeholders and work with executive leadership.
• Act as Technical Design Authority for D365.

Skills

Stakeholder management

D365 architecture

Roadmap development

Technical design authority

Job description

Role: Senior CRM Architect (D365 / Power Platform)

Location: Open, Hybrid or Remote, UK

We’re looking for a critical thinker, someone with influence that thrives in bridging the gap between the business and digital & data capabilities, for this role, specifically the D365 and Power Platform eco‑system.

As an Architecture SME, this role will exploit D365 capabilities, and build end‑to‑end roadmaps aligned with organisation objectives. A varied role, that will encompass D365, Power Platform, Co‑Pilot, SharePoint, MDM, Customer Data and much more.

You’ll be joining one of the UK’s most prestigious, enterprise FSI organisations that have also been recognised as a Great Place to Work.

This role will be a key influencer and will join a significant multi‑million £ programme.

Areas of the role:

• Architecture ownership across Dynamics 365, and associated Power Platform capabilities (Road mapping, Strategy, Governance, Horizon Scanning)
• Responsible for shaping the Technical roadmap, and ensuring alignment between the organisational objectives
• Stakeholder influence – working with exec level
• Technical Design Authority for D365
• Broad coverage including MDM, and Customer Data
• Further leveraging AI, Co‑Pilot and SharePoint

Who this will suit:

• A Technical, or Senior D365 Architect that has come from a technical D365 route
• Someone with experience building fit for purpose HLD’s and Roadmaps for a recognised brand
• Solid leadership stakeholder management experience
• Track record of delivering Dynamics CRM Solutions

Please contact Delaney and Bourton for further information