CRM Architect

TESTQ Technologies Limited; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a highly skilled Microsoft Dynamics CRM and Power Platform Technical Architect. This exciting role involves designing and implementing innovative solutions that align with business needs while ensuring high performance and security. You will lead technical teams, provide expert guidance, and collaborate with stakeholders to deliver exceptional results. If you have a passion for technology and a knack for problem-solving, this is your chance to make a significant impact in a dynamic environment. Join a forward-thinking company where your expertise will shape the future of IT services and consulting.

Qualifications

• Extensive hands-on experience with Microsoft Dynamics 365 CRM and Power Platform.
• Strong expertise in 365 Customer Service and Omni-Channel setup.

Responsibilities

• Develop end-to-end architecture for Dynamics 365 CRM and Power Platform solutions.
• Provide technical guidance to development teams and act as a subject matter expert.

Skills

Microsoft Dynamics 365 CRM

Power Platform

Problem-solving skills

SQL Server

REST APIs

OData

Agile/Scrum methodologies

Education

Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert

Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Tools

Power Automate

Power BI

Azure Logic Apps

Data Factory

KingswaySoft

Azure DevOps

Jira

Job description

We are seeking a highly skilled Microsoft Dynamics CRM and Power Platform Technical Architect to design, implement, and oversee scalable, efficient, and innovative solutions using Microsoft Dynamics 365 CRM and the Power Platform. This role demands deep technical expertise, strong problem-solving skills, and the ability to collaborate effectively with business stakeholders, developers, and project teams.

Key Responsibilities:

Solution Architecture and Design

• Develop end-to-end architecture for Dynamics 365 CRM and Power Platform solutions, ensuring alignment with business needs and best practices.
• Design scalable, secure, and high-performance solutions that integrate seamlessly with enterprise systems.
• Create technical roadmaps and strategies to optimize the adoption of Dynamics 365 CRM and Power Platform.

Technical Leadership

• Provide technical guidance to development teams, ensuring adherence to design principles, coding standards, and deadlines.
• Act as a subject matter expert (SME) for Dynamics 365 CRM and Power Platform technologies.

Integration and Customization

• Lead the design and development of custom plugins, workflows, and integrations using Dynamics 365 SDK, Power Automate, and Azure services.
• Configure and customize CRM entities, forms, views, and dashboards to fulfill business requirements.
• Implement efficient data migration strategies for transitioning data into Dynamics 365 CRM.

Power Platform Expertise

• Build and deploy Canvas and Model-Driven Power Apps to enhance CRM functionality.
• Automate business processes using Power Automate and integrate with third-party systems.
• Utilize Power BI to design interactive dashboards and analytics for data-driven insights.

Collaboration and Stakeholder Management

• Collaborate with business stakeholders to gather requirements and translate them into technical specifications.
• Work with cross-functional teams including business analysts, developers, and testers to deliver high-quality solutions.
• Effectively communicate technical concepts to non-technical stakeholders.

Required Skills and Qualifications:

Technical Expertise

• Extensive hands-on experience with Microsoft Dynamics 365 CRM and the Power Platform.
• Strong expertise in 365 Customer Service, Omni-Channel setup, and Contact Centre integrations.
• Solid understanding of relational databases, data modeling, and SQL Server.

Power Platform Skills

• Experience building Canvas and Model-Driven Power Apps.
• Proficiency in Power Automate for process automation and third-party integrations.
• Familiarity with Power BI for creating data visualization and analytics dashboards.

Integration and Development

• Experience working with REST APIs, OData, and integration tools like Azure Logic Apps, Data Factory, or KingswaySoft.
• Experience with Dynamics 365 and SAP integration is preferred.
• Knowledge of ALM (Application Lifecycle Management) best practices, including source control and CI/CD pipelines.

Preferred Qualifications:

• Certifications such as:
• Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
• Microsoft Certified: Dynamics 365 Fundamentals (CRM)
• Experience with Agile/Scrum methodologies and tools like Azure DevOps or Jira.
• Familiarity with advanced capabilities like AI Builder, Dataverse, and other Power Platform features.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

IT Services and IT Consulting