Senior Credit Controller - Hybrid Cash Flow Champion

Eaton Syalon Ltd; England; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

Eaton Syalon Ltd. is seeking an experienced Senior Credit Controller to join our finance team in Castle Donington.

The role is hybrid, with three days in the office and two days from home, and offers the chance to manage a dedicated customer portfolio, drive cash collection, and maintain excellent customer service. You will work closely with Customer Service, Sales and Finance to resolve invoice queries, maintain an accurate sales ledger, produce statements, and escalate overdue accounts when

Responsibilities

• Manage your own portfolio of customer accounts to ensure timely payment of invoices
• Resolve invoice queries and payment disputes efficiently, identifying root causes and implementing long-term solutions
• Provide customers with copy invoices, statements and proof of delivery where required
• Ensure manual billing requirements are completed accurately and within deadlines
• Proactively contact customers by phone, email or in person to secure payment and maintain positive relationships
• Recommend escalation of overdue accounts to external debt collection agencies where appropriate
• Maintain an accurate and well‑managed sales ledger
• Achieve agreed ledger performance targets
• Reconcile customer accounts and investigate outstanding balances
• Produce and issue monthly customer statements
• Process credit notes within authorised approval limits
• Match and clear outstanding ledger items including credits and deductions
• Allocate customer payments where required
• Monitor customer payment trends and identify potential credit risks
• Perform credit checks and recommend appropriate credit limits
• Recommend and manage customer credit holds where necessary
• Resolve credit hold issues, escalating where appropriate
• Monitor existing credit limits and recommend amendments based on customer performance
• Handle customer enquiries relating to outstanding balances professionally and efficiently
• Support and mentor junior members of the Credit Control team
• Build strong working relationships across Finance, Customer Service and Sales
• Take ownership of the end‑to‑end credit control process for your customer portfolio

Job description

Eaton Syalon Ltd. is seeking an experienced Senior Credit Controller to join our finance team in Castle Donington.

The role is hybrid, with three days in the office and two days from home, and offers the chance to manage a dedicated customer portfolio, drive cash collection, and maintain excellent customer service. You will work closely with Customer Service, Sales and Finance to resolve invoice queries, maintain an accurate sales ledger, produce statements, and escalate overdue accounts when