Senior Credit Controller

Doocey Group; Tipton; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a skilled Credit Controller to manage strategic relationships and ensure timely debt collections. This role involves engaging with senior stakeholders and requires a proactive approach to problem-solving and communication. You will lead discussions on commercial debt, ensuring compliance with payment terms while maintaining strong client relationships. Join a dedicated team where your contributions will have a significant impact on the company's success and client satisfaction. If you thrive in a dynamic environment and have a passion for relationship management, this opportunity is perfect for you.

Qualifications

• Proven experience in managing senior stakeholders in commercial debt.
• Ability to work collaboratively with various stakeholders.

Responsibilities

• Manage key strategic relationships regarding debt at all levels.
• Lead debt reviews with key accounts and prepare related materials.
• Ensure compliance with customer payment terms and resolve queries.

Skills

Stakeholder Management

Communication Skills

Problem Solving

Organisational Skills

Attention to Detail

Education

Experience in Credit Control

Job description

Our Company:

M & A Doocey is a multi-disciplined, civil engineering and utility contractor operating nationally, providing a range of utility and civil engineering services. Based in Tipton and established for more than 40 years, we are framework partners with several major utilities including National Grid (NGED), driven by a commitment to maintaining and developing solid client relationships and we continue to diversify and reinforce our reputation for delivering quality you can build on.

This Role:

The Credit Controller will be responsible for the debt associated with Commercial Strategic customers such as National Grid. The customer relationship with this client is paramount with a high invoice value. These key accounts are high in value and relationship managed by CRM within Service, these customers usually have a large portfolio of sites.

This role requires proven experience in managing senior stakeholders within Commercial Strategic Energy Debt. Reporting directly to the Commercial Manager, you will lead on Strategic Commercial Debt discussion to ensure collections are timely within payment terms in such a manner you are effective, and you ensure the relationships and risks are identified. Experience of a customer commercial relationship management to credit around is paramount to this role.

Specific Responsibilities/Tasks:

1. Manage key strategic relationships in relation to debt at all levels both internally and externally (i.e. Senior Directors)
2. Lead on debt reviews with Key Accounts and support where appropriate any Service reviews, this may include preparing presentation material and KPI dashboards that are debt related.
3. Visits to customer premises with other key stakeholders across the business i.e. Sales/Services.
4. Managing large multiple complex data requirements/reconciliations and providing any supporting materials.
5. Ensure that debt collection activity is monitored and in line with customer payment terms.
6. Ensure that strategic customer base remains compliant i.e. changes to procedures, standards of conduct associated to debt, ensuring we are treating our customers fairly and in line with our regulatory requirements (Vulnerability & Affordability).
7. Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
8. Resolve queries from internal and external customers within specified timescales through multiple communication channels.
9. Working closely with commercial, where accounts have a 121 relationship to ensure all key business workstreams & processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.

Technical Skills & Experience:

1. Experience within same or role or similar.
2. Self-driven, results-oriented, with a ‘can do’ attitude.
3. Excellent communication skills.
4. Problem solving skills.
5. Extensive experience with same or similar role.
6. Ability to work collaboratively with various stakeholders.
7. Organisational skills.
8. Excellent attention to detail.