Senior Account Risk Manager

IFS; Staines-upon-Thames; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

IFS is seeking a hungry, focused Senior Account Risk Manager to drive the resolution of high-risk customer accounts across our global portfolio. You will coordinate cross-functional engagement to protect revenue, cash flow, customer retention, and profitability while delivering executive-level visibility and governance.

The role requires managing risk reviews across regions, maintaining records, and partnering with Sales, Customer Success, Finance, Legal, Delivery, Product and Leadership to

Qualifications

• Significant experience in software industry with finance, risk management, collections, or governance.
• Strong understanding of ARR, renewals, retention, and revenue realisation.
• Proven ability to drive complex account resolutions and influence senior stakeholders.
• Excellent executive communication, presentation and stakeholder management skills.
• Strong analytical capabilities across financial, operational and commercial risks.
• Experience with process automation and systems integration.
• Project management, organisation and follow-through skills.

Responsibilities

• Own and drive resolution of high-risk customer accounts with agreed actions and dates.
• Lead regular global risk review cadence across regions and divisions.
• Coordinate and escalate accounts with major financial, commercial, delivery, or retention risks.
• Maintain accurate risk records including exposure, root causes and mitigation plans.
• Monitor risks impacting ARR, renewals, collections, churn and revenue realisation.
• Develop executive dashboards and management reporting on risk trends and progress.
• Drive accountability across stakeholders to close critical issues.
• Partner with Sales, Customer Success, Finance, Legal, Delivery, Product, and Leadership to accelerate resolutions.
• Lead automation initiatives to streamline data collection, reporting and risk tracking.

Skills

Senior stakeholder management

Risk management

Finance understanding

ARR knowledge

Strategic account governance

Automation / process automation

Job description

IFS is a $1.5b revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters - at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realise that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

We are looking for a hungry, focused and resilient Senior Account Risk Manager with great collaboration and organisational skills.

The Senior Account Risk Manager is responsible for driving the resolution of strategic at-risk customer accounts across the global portfolio, ensuring risks are proactively managed and resolved against committed timelines. Acting as a global orchestrator and accountability driver, this role leads cross-functional engagement to protect revenue, cash flow, customer retention, and profitability while delivering executive-level visibility and governance.

Responsibilities:

• Own and drive resolution of high-risk customer accounts, ensuring agreed actions are executed and target dates are achieved.
• Facilitate a regular global risk review cadence across all regions and business divisions.
• Serve as the central point of coordination and escalation for accounts with significant financial, commercial, delivery, or customer-retention risks.
• Maintain accurate risk account records including exposure, root causes, mitigation plans, owners, and next steps.
• Monitor and report on risks impacting ARR, renewals, collections, churn, revenue realisation, and bad debt exposure.
• Develop executive dashboards and management reporting providing visibility into risk trends, exposure, accountability, and resolution progress.
• Drive accountability across stakeholders and challenge delays to ensure timely closure of critical issues.
• Partner with Sales, Customer Success, Finance, Legal, Delivery, Product and Leadership teams to accelerate resolutions.
• Lead automation initiatives to streamline data collection, reporting, workflow management, and risk tracking processes.

Qualifications

You will demonstrate:

• Significant experience in software industry; in areas such as finance, risk management, collections, customer success operations, or strategic account governance.
• Strong understanding of software business models including ARR, renewals, retention, implementation risks, and revenue realisation.
• Proven ability to drive complex account resolutions and influence senior stakeholders without direct authority.
• Excellent executive communication, presentation, and stakeholder management skills.
• Strong analytical capabilities with the ability to assess financial, operational, and commercial risks.
• Highly tech-savvy with experience in process automation, workflow optimisation, and systems integration.
• Strong project management, organisation, and follow-through skills.
• Persistent, resilient, results-driven mindset with the ability to act as the organisation's bulldog in driving accountability and closure.
• Experience operating in a global matrix environment across multiple business units.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

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