Senior Credit Controller

STR Group Careers; Portsmouth; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

3pm Friday finish

Breakfast provided

Private healthcare

Company pension

Birthday off

On-site parking

Job summary

STR Group, based at our Portsmouth HQ, is seeking a Senior Credit Controller to join the Finance Team. This hands-on role focuses on debt management, cash collection and improving credit control processes while supporting the wider team.

You'll own customer accounts, chase overdue invoices and contribute to financial analysis to inform decision-making. Working across STR Group brands, you’ll manage key client relationships, produce aged debt reports and lead on credit checks, limits and

Qualifications

• Strong credit control and debt collection experience.
• Experience managing customer accounts, reconciliations and payment queries.
• Good understanding of credit risk, checks and limits.
• Strong Excel and MS Office skills.
• Excellent attention to detail with financial data.
• Strong verbal and written communication skills.

Responsibilities

• Proactively manage and chase overdue invoices by phone and email.
• Manage key client accounts and build relationships to support timely payment.
• Accurately allocate cash, credits, and invoices to customer accounts.
• Investigate and resolve payment and account queries.
• Carry out ledger cleansing to maintain data accuracy.
• Conduct credit checks across all STR Group brands and review limits.
• Lead on credit insurance renewals and liaise with providers.
• Provide guidance to another Credit Controller and promote best practice.

Skills

Credit control

Debt collection

Customer accounts

Credit risk

Excel

MS Office

Communication

Organisation

Process improvement

Tools

Excel

MS Office

Job description

At STR Group, we're looking for a Senior Credit Controller to join our Finance Team in our HQ in Portsmouth. This is a hands‑on role where you'll take responsibility for effective debt management and cash collection while playing a key role in improving credit control processes and supporting the wider team. You'll be joining a collaborative Finance Team where your ideas are welcomed, your development is supported and you'll have the opportunity to make a genuine impact.

What will you be doing?

As our Senior Credit Controller, you'll take ownership of customer accounts across the STR Group, ensuring payments are collected on time, accounts are accurate and credit risk is effectively managed.

Alongside the day‑to‑day credit control activity, you'll manage key client accounts, provide aged debt reporting and financial analysis, oversee credit checks and limits, and take the lead on our credit insurance renewals.

You'll also provide guidance and day‑to‑day support to another Credit Controller, helping to establish consistent processes and best practice across the team.

As our Senior Credit Controller some of your responsibilities will include:

• Proactively managing and chasing overdue invoices by telephone and email
• Managing key client accounts and building strong relationships to support timely payment and resolve queries
• Accurately allocating cash, credits and invoices to customer accounts
• Investigating and resolving payment and account queries
• Carrying out regular ledger cleansing to maintain accurate financial data
• Conducting credit checks across all STR Group brands and reviewing customer credit limits
• Managing severely delinquent accounts and escalating for legal or debt collection action where appropriate
• Producing aged debt reports and providing clear account updates for senior Finance review
• Delivering accurate financial analysis to support decision‑making and credit risk management
• Leading credit insurance renewals and liaising with credit insurance providers
• Working collaboratively across Finance and the wider business to improve processes and efficiencies
• Providing guidance and support to the other Credit Controller and promoting consistent best practice across the team

What are we looking for?

We're looking for someone who is proactive, commercially aware and comfortable taking ownership. You'll need the confidence to have difficult conversations when required, while maintaining positive and professional relationships with clients. You'll also bring:

• Strong credit control and debt collection experience
• Experience managing customer accounts, reconciliations and payment queries
• A good understanding of credit risk, credit checks and credit limit
• Strong Excel and wider MS Office skills
• Excellent attention to detail and confidence working with financial data
• Strong verbal and written communication skills
• Excellent organisation and time management
• A collaborative approach and willingness to support others
• The confidence to identify opportunities for process improvement

What are we offering you?

• Flexible and hybrid working
• A 3pm finish every Friday
• Modern, state‑of‑the‑art offices with breakout areas
• Daily breakfast provided
• An active Equality, Diversity and Inclusion board
• Annual Awards, Summer Party and Christmas Party
• Long-service anniversary rewards, including additional holiday, bonuses, vouchers, champagne and gifts, depending on length of service
• 23 days' annual leave plus bank holidays, increasing by one day for each completed year of service and capped at 28 days
• The option to purchase up to five additional days of annual leave
• Healthcare cash plan and optional private healthcare from day one
• Company pension scheme
• Enhanced maternity and paternity leave
• Your birthday off
• Drinks fridge
• Free on‑site parking
• Cycle‑to‑work scheme
• Electric vehicle salary‑sacrifice scheme through Octopus Electric Vehicles
• Tech salary‑sacrifice scheme through Currys
• Employee Referral Programme

STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.

If you're an experienced Credit Controller looking for greater responsibility and the opportunity to develop your career within a supportive and growing business, we'd love to hear from you.