Senior Credit Controller

Biocair; Pampisford; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Pension & Life Assurance

Private Medical Insurance

Enhanced caregiver leave

Holiday entitlement

Cycle to work

Specsavers vouchers

Staff discount

Volunteering leave

Job summary

Biocair, based in the UK, seeks a Senior Credit Controller to oversee a portfolio of customer accounts and drive cash collection. You’ll work with Finance, Operations, Sales, Pricing and Legal to reduce overdue receivables and strengthen payment performance.

You will analyse root causes of delays, lead process improvements, and coach junior colleagues while ensuring accurate credit allocations and timely payments. This hybrid role is located at Cambridge/Sawston.

Qualifications

• Demonstrable credit-control experience managing complex or sensitive customer accounts in a multinational business environment.
• Evidence of working towards cash-collection and overdue-debt-reduction targets.
• Ability to work with customers and internal stakeholders to understand and resolve issues preventing payment.
• Strong judgement, problem solving and decision making.
• Effective negotiation, written/verbal communication and listening skills.
• A collaborative approach across Accounts Receivable and other functions.
• Advanced Microsoft Excel capability, including PivotTables and XLOOKUP, plus proficiency with Word, Outlook and Teams.

Responsibilities

• Take ownership of cash collection across assigned customer accounts, working towards monthly collection targets and timely payment.
• Ensure cash and credits are allocated accurately and customer account records remain clear and current.
• Track open items through to resolution and collaborate with internal teams to resolve disputes delaying payment.
• Apply dunning and escalation processes appropriately and respond when agreed credit limits or payment terms are exceeded.
• Participate in debt-recovery activity relating to customer insolvency.
• Investigate the root causes of payment delays and lead improvements that strengthen payment performance.
• Help reduce the quantity and value of overdue receivables.
• Work with colleagues to improve master data, credit limits, terms and billing accuracy/timeliness.
• Build effective working relationships with customers and internal stakeholders.
• Participate in, and where appropriate lead, automation and process-improvement initiatives.
• Support accounts-receivable audit and reporting requirements.
• Provide informal coaching and support to less experienced colleagues.
• Work within the organisation's internal-control, delegated-authority, training and security requirements

Skills

Credit control

Cash collection

Stakeholder collaboration

Negotiation skills

Excel - PivotTables

Excel - XLOOKUP

Education

CICM qualification

Finance/Accounting degree

Tools

Sage

Credit-risk tools

Job description

As a Senior Credit Controller, you'll join the Finance team and report to the Global Credit Manager, taking ownership of an assigned portfolio of customer accounts.

Your focus will be converting receivables into cash through effective collection activity, resolving open account items and helping minimise credit risk and bad debt. You'll work closely with colleagues across Finance, Operations, Sales, Pricing and Legal, as well as directly with customers.

We're interested in the skills and outcomes you can demonstrate. Transferable experience and different career routes are welcome.

Role Responsibility and Accountability Overview:

You'll:

• Take ownership of cash collection across assigned customer accounts, working towards monthly collection targets and timely payment.
• Ensure cash and credits are allocated accurately and customer account records remain clear and current.
• Track open items through to resolution and collaborate with internal teams to resolve disputes delaying payment.
• Apply dunning and escalation processes appropriately and respond when agreed credit limits or payment terms are exceeded.
• Participate in debt-recovery activity relating to customer insolvency.
• Investigate the root causes of payment delays and lead improvements that strengthen payment performance.
• Help reduce the quantity and value of overdue receivables.
• Work with colleagues to improve master data, credit limits, terms and billing accuracy/timeliness.
• Build effective working relationships with customers and internal stakeholders.
• Participate in, and where appropriate lead, automation and process-improvement initiatives.
• Support accounts-receivable audit and reporting requirements.
• Provide informal coaching and support to less experienced colleagues.
• Work within the organisation's internal-control, delegated-authority, training and security requirements

What you'll bring:

• Demonstrable credit-control experience managing complex or sensitive customer accounts in a multinational business environment.
• Evidence of working successfully towards cash-collection and overdue-debt-reduction targets.
• The ability to work with customers and internal stakeholders to understand and resolve issues preventing payment.
• Strong judgement, problem solving and decision making.
• Effective negotiation, written/verbal communication and listening skills.
• A collaborative approach across Accounts Receivable and other functions.
• Advanced Microsoft Excel capability, including PivotTables and XLOOKUP, plus proficiency with Word, Outlook and Teams.

Experience with Sage, credit-agency platforms or credit-risk tools would be useful but is not essential. A CICM qualification or degree in Business Administration, Finance, Accounting or a related discipline is also desirable rather than required.

If your experience has been gained through a different career route but you can demonstrate the capabilities and outcomes above, we encourage you to apply.

What We Offer You:

• Pension, Life Assurance & Group Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Enhanced Primary & Secondary Caregiver Leave
• 25 days holiday + Birthday Leave + Volunteering Leave
• Cycle to Work Scheme & Discount Shopping Scheme
• Specsavers Vouchers & Employee Assistance Programme
• Full-time, Monday to Friday, 08:30 to 17:30
• Hybrid based from our Cambridge office in Sawston (CB22 3EG)

To learn more about Biocair, please visit us at: https://www.biocair.com/

Diversity & Inclusion:

Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: [e-mail]

Right to Work:

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note:

• Applicants must have the right to work in the United Kingdom.
• Visa sponsorship is not available for this opportunity.

How We Recruit:

Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:

• First-stage interview (Teams)
• Second-stage interview (onsite)

This gives you the opportunity to meet key stakeholders and experience the team and environment first hand.

Additional Information:

• Applications close on: Tuesday 6th October 2026 (we reserve the right to close early should we receive a high volume of strong applications).