Credit Controller

We Do Group; Farnborough; On-site; GBP 30,000 - 38,000; Full time

Job summary

We Do Group is seeking a Credit Controller to join the finance team in West Surrey. The role involves ownership of day-to-day credit control, debtor ledger management, and supporting the wider transactional finance team in month-end activities.

The ideal candidate may be an experienced Credit Controller seeking broader exposure across finance or an ambitious junior professional with 1–3 years in transactional finance. A graduate with strong academics is also welcomed.

Qualifications

• This could suit an experienced Credit Controller seeking broader exposure across finance.
• 1-3 years' experience within transactional finance, accounts receivable, sales ledger or credit control.
• Graduate or school leaver with strong academics and some relevant finance, placement or office experience.

Responsibilities

• Take ownership of the day-to-day credit control process and maintain an accurate debtor ledger.
• Allocate incoming cash against customer invoices accurately and efficiently.
• Monitor outstanding and overdue balances, proactively contacting customers by email and telephone to secure payment.
• Build a strong understanding of individual customers, including payment behaviours, credit terms and appropriate points of contact.
• Manage a relatively high-volume ledger while maintaining particular focus on higher-value customer balances.
• Escalate overdue or more complex accounts appropriately to senior finance and commercial stakeholders.
• Process and post customer credit card payments where required.
• Maintain accurate customer and credit control information within the finance system.
• Support the sales ledger and purchase ledger teams during busy periods and month-end.
• Assist the wider finance team with transactional activities to help improve the efficiency and speed of month-end.
• Produce customer and debtor analysis to support management decision-making.
• Identify opportunities to improve, streamline and automate existing finance processes.
• Make effective use of technology, including AI and automation tools, to improve efficiency.
• Support wider finance projects and ad-hoc activities as the role develops.

Job description

Credit Controller

Location: West Surrey

Salary: £30,000-£38,000

Type: Permanent, Full-Time

Department: Finance

The Role

We are recruiting for a Credit Controller to join the finance team of a high-profile, fast-paced aviation business based in West Surrey.

This is broader than a traditional Credit Controller position. Alongside taking ownership of the day-to-day credit control process and debtor ledger, you will have the opportunity to support the wider transactional finance team, get involved in month-end activity, produce customer analysis and help improve and automate existing finance processes.

The role could suit an experienced Credit Controller looking for greater exposure, someone early in their finance career, or an ambitious individual looking to build their experience within a busy and supportive finance function.

Key Responsibilities

• Take ownership of the day-to-day credit control process and maintain an accurate debtor ledger.
• Allocate incoming cash against customer invoices accurately and efficiently.
• Monitor outstanding and overdue balances, proactively contacting customers by email and telephone to secure payment.
• Build a strong understanding of individual customers, including payment behaviours, credit terms and appropriate points of contact.
• Manage a relatively high-volume ledger while maintaining particular focus on higher-value customer balances.
• Escalate overdue or more complex accounts appropriately to senior finance and commercial stakeholders.
• Process and post customer credit card payments where required.
• Maintain accurate customer and credit control information within the finance system.
• Support the sales ledger and purchase ledger teams during busy periods and month-end.
• Assist the wider finance team with transactional activities to help improve the efficiency and speed of month-end.
• Produce customer and debtor analysis to support management decision-making.
• Identify opportunities to improve, streamline and automate existing finance processes.
• Make effective use of technology, including AI and automation tools, to improve efficiency.
• Support wider finance projects and ad-hoc activities as the role develops.

What We're Looking For

We are flexible on background and are more interested in finding someone with the right attitude, capability and personality.

This could suit:

• An experienced Credit Controller looking for a broader role with greater exposure across finance.
• Someone with 1-3 years' experience within transactional finance, accounts receivable, sales ledger or credit control.
• An ambitious junior finance professional looking to develop their career.
• A graduate or school leaver with strong academics and some relevant finance, placement or office experience who is keen to build a career in finance.

Previous credit control experience would be beneficial but is not essential for the right person.

The Ideal Person

• Confident, personable and comfortable communicating directly with customers.
• Proactive and willing to take ownership.
• Highly organised with strong attention to detail.
• Commercially aware and able to prioritise higher-value or higher-risk balances.
• Comfortable working in a fast-paced, close-knit finance team.
• Keen to learn and happy to support colleagues outside of their core responsibilities.
• Strong Excel and general systems capability.
• Interested in technology, AI and automation and how these can improve finance processes.
• Able to build strong relationships with both finance and non-finance stakeholders.Ambitious and interested in developing broader finance experience.

Systems & Technology

The business operates a modern, cloud-based ERP environment alongside Microsoft productivity and automation tools.

Previous experience with a particular ERP system is not essential, but an interest in systems and technology would be highly advantageous. The team is particularly interested in someone who enjoys finding smarter ways of working and exploring how AI and automation can reduce manual finance processes.

Development

This role offers significantly more exposure than a traditional Credit Controller position. You will work closely with the wider transactional finance team, management accounting and senior finance leadership, giving you the opportunity to develop experience across multiple areas of finance.

For someone earlier in their career, there may also be the potential for professional study support, such as AAT, subject to final business approval.

Why Join?

This is an opportunity to join a close-knit and supportive finance team within a unique and fast-paced business environment.

You will inherit a well-managed credit control process with no significant existing bad-debt issues, allowing you to focus on maintaining strong controls while improving how the function operates.

For someone ambitious, there is plenty of scope to broaden your responsibilities, get involved across the finance function and use technology and automation to make a genuine impact.