Senior Credit Controller

MCFT; Maidenhead; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

36 days holiday (28 + bank holidays)

Pension scheme

Life insurance

HealthShield healthcare & wellbeing

Annual discretionary bonus

Long Service Awards

Employee Referral Scheme

Sales Lead Referral Scheme

Development & Training

Annual cost-of-living pay review

Job summary

MCFT in Maidenhead is seeking an experienced Credit Controller to join our Finance Team. You will manage the credit control process, chase payments and supervise two junior Credit Controllers.

You will handle high volumes of invoices, maintain Sage Intacct records and contribute to cash collection targets while supporting operations and account managers.

This role is office-based, full-time, offering a strong benefits package and a discretionary annual bonus.

Qualifications

• 5+ years credit control experience in a B2B environment.
• Experience handling high volumes and managing several hundred customers.
• Demonstrable experience in reducing DSO and achieving cash collection targets.
• Proficient with Sage Intacct.
• Excellent written and verbal communication skills.

Responsibilities

• Follow and ensure the credit control process is actioned to the strict process.
• Ensure the full debt collection process is smooth, accurate and timely, and that bad debt is suitably managed.
• Direct management of two Credit Controllers.
• Daily chasing for payment by telephone (high invoice and customer volumes).
• Handle a high volume of emails/calls, incoming and outgoing, promptly.
• Participate in regular debt review meetings with Operations and Account Managers.
• Send statements, payment reminders and chase escalation emails as per policies.
• Maximise cash collection to meet month-end targets.
• Log customer queries in the ERP and resolve to prevent recurrence.
• Support system and process changes and perform ad hoc tasks.
• Experience in filing customers' legal documents.

Skills

Credit control

Cash collection

DSO reduction

Communication skills

Microsoft Excel

Tools

Sage Intacct

Job description

Credit Controller - £35k-£37k - Maidenhead

Benefits: 36 days holiday (28 + bank holidays) - Pension scheme - Life insurance - HealthShield healthcare & wellbeing benefits - Annual discretionary bonus - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual cost-of-living pay review.

Location: Maidenhead (Office Based), Full time, Permanent.

We’re looking for an experienced Credit Controller to join our Finance Team.

As a Credit Controller you will work alongside our experienced finance team and working on a variety of tasks.

Key Accountabilities

• Follow and ensure the credit control process is actioned to the strict process
• Ensure the full debt collection process is smooth, accurate and timely, and that bad debt is suitably managed.
• Direct management of two Credit Controller
• Daily chasing for payment on telephone (high invoice and customer volumes).
• Deal with a high volume of emails/calls, both incoming and outgoing, in a timely manner
• Participate in regular debt review meetings with Operations and Account Managers to ensure they are active in supporting the collection of funds
• Sending statements, payment reminder and chase escalation emails as per internal timetable and policies
• Maximise cash collection through the effective collection of debts – motivated to achieve month end cash targets
• Logging customer queries through our in-house built ERP for the wider business to resolve - Understand and collate the reasons why it has occurred and implement a suitable solution to solve the problem and stop its reoccurrence
• Putting customers on / off stop
• Experience in high level credit control reporting
• Maintain records of credit control activity (calls, emails, disputes etc) by customer and track debt collection though to the conclusion in Sage Intacct, escalating to the Senior Finance Management team when appropriate
• Must use their knowledge and experience to quickly resolve queries
• They assist with and embrace system and process changes
• Ad hoc tasks as required
• Experience in filing customers legal

Skills And Experience

• 5+ years credit control experience in a B2B environment is essential
• Experience of high volumes and managing several hundred customers
• Demonstrable experience in reducing DSO and achieving cash collection targets
• Sage Intacct
• Excellent communication skills - both written and verbal
• Organised and results orientated
• Good problem-solving skills and an ability to deal with some ambiguity
• Work closely as a team but are equally able to work effectively and proactively on their own
• Ability to work under pressure and to strict deadlines
• Attention to detail with a ‘can do’ attitude
• Have good Microsoft and excel skills - (Pivot, Vlookup’s etc)

We’re a market leader in Servicing, Maintenance and Repair of commercial kitchen equipment across the UK with a great brand and reputation. We’re in an exciting phase of growth and expansion, with an ambitious and exciting culture that embraces the highest standards and values.