Senior Credit Controller

Deliveroo; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Deliveroo is seeking a Credit Controller to join its team in London. This hybrid role involves managing accounts and working closely with various teams to ensure timely debt collection. Ideal candidates will have data interpretation skills and a strong understanding of credit control processes.

Benefits

Healthcare benefits

Generous annual leave

Parental leave

Qualifications

• Experience in credit control and billing processes is advantageous.
• Ability to maintain complex spreadsheets on Excel.
• Exposure to NetSuite is a plus.

Responsibilities

• Chase debt on accounts across Deliveroo markets.
• Liaise with finance team to resolve customer queries.
• Reconcile complex customer accounts.

Skills

Data Interpretation

Credit Control Advocacy

Excel Skills

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The Role

Reporting to the Senior Credit Control Lead, you will work within a team of four experienced Credit Controllers. This is a hybrid role in our London HQ, where you will be required to work in the office 3-days a week.

What you'll be doing:

• Chase debt on accounts across all Deliveroo markets.
• Utilise Credit Control tools including direct telephone calls, email correspondence, reminder letters and statements
• Liaise with the wider finance team, Sales and Account managers to ensure timely customer query resolution and facilitate collection of overdue debts
• Secure client remittance advice to ensure correct cash allocation on debtor accounts
• Reconcile complex customer accounts
• Maintain appropriate reporting to track insights and help create efficiencies.
• Liaise with company partners and suppliers to resolve billing or payment issues, ensuring the information is accurate.

What we're looking for:

• Interpret data from multiple sources accurately and at pace.
• Across a mix of seniority across Finance, Sales and Operations teams Motivated to become a trusted advocate for Credit Control in driving business processes.
• Having an understanding of typical Credit Control and Billing processes is advantageous.
• Previous exposure to NetSuite Excel (can maintain complex spreadsheets) skills at intermediate level

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.