Senior Credit Controller

Chambers; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Chambers and Partners is seeking a motivated Senior Credit Controller in London with a minimum of two years' experience. The role involves managing key customer accounts, coaching the team, monitoring KPIs, and strengthening controls.

You will collaborate with Finance, Sales and Customer Success to ensure a positive client experience. Responsibilities include chasing accounts, supporting daily queries, reviewing work for accuracy, and ensuring compliance with procedures.

Qualifications

• Minimum 2 years' experience in credit control and managing a portfolio.
• Experience handling a shared inbox and cross-functional collaboration.
• Demonstrates high attention to detail and accuracy.
• Ability to work independently and stay organized.
• Maintains customer-centric approach and strong communication.

Responsibilities

• Chase a designated set of key accounts/ledger via calls and emails.
• Support the team with daily queries and operational guidance.
• Review team's work, provide coaching and drive resolution improvements.
• Strengthen process controls and ensure compliance with procedures.
• Monitor KPIs and approve payment plans.
• Enhance customer experience by building strong relationships.
• Liaise with Finance, Sales and Customer Success for timely resolutions.
• Cash posting & reconciling complex customer accounts.
• Collaborate with Credit Control Manager to enhance processes.

Skills

Credit control

Communication

Attention to detail

Independent work

Organized

Customer-centric

Job description

Location: London / Hybrid (2 days in office per week)

Job Description

Chambers and Partners is seeking a motivated Senior Credit Controller with a minimum of two years' experience who is ready to take the next step in their career. The successful candidate will bring strong credit control expertise, excellent communication skills, and a collaborative approach to working with colleagues and customers. This is an exciting opportunity to join a supportive team and contribute to the continued success of our Credit Control function.

In this role, you'll manage a portfolio of key customer accounts, support the team in their day to day queries, provide coaching, monitor KPIs and strengthen the process controls. You will be working closely with Finance, Sales, and Customer Success to ensure a positive client experience.

Main duties and responsibilities:

• Chasing a designated set of key accounts/ledger via calls and emails
• Support the team with daily queries and operational guidance
• Review team's work, provide coaching and drive queries resolution improvement
• Strengthen process controls and ensure compliance with procedures
• Monitor KPIs and approve payment plans
• Enhancing customer experience by building and maintaining a strong relationship with the customers
• Liaise with the wider Finance team, Sales and Customer Success to ensure timely customer query resolution and facilitate collection of overdue debt
• Cash posting & reconciling complex customer accounts
• Work closely to the Credit Control Manager to enhance team's skills and capabilities as well as the current processes

Skills and Experience:

• Ideally a minimum of 2 years experience in Credit Control
• Experience in managing a shared inbox
• Strong understanding of cross- functional business functions
• Demonstrate a high level of attention to detail, ensuring accuracy, quality and consistency
• Able to work independently
• Impeccable communication skills, with both colleagues and clients
• Highly organized, with the ability to prioritize tasks
• Maintain customer centric approach

About us:

Chambers is the leading legal data and intelligence partner for lawyers, firms, and in-house teams.

We conduct over 350,000 research interviews and surveys with in-house counsel every year, and receive 62,000 submissions from 9,000 firms worldwide, giving us unrivalled insight into the legal sector.

This research powers Chambers Rankings - the definitive guide to the best legal talent - and our Intelligence, which delivers the insights helping firms and in-house teams to succeed.

Our independent, rigorous research identifies the exceptional and charts the path to success, enabling legal professionals to see with clarity, decide with confidence, and plan with ambition.

Equal Opportunity Statement:

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.

Applicants who identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel-based issues and advice on expected interview topics/questions.