Credit Controller (6-month FTC)

Browne Jacobson LLP; Nottingham; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Flexible & hybrid working

Private medical insurance

Pension contributions

Employee assistance programme

Wellbeing initiatives

Enhanced parental leave

Flexible working arrangements

Job summary

Browne Jacobson LLP in Nottingham is seeking a Credit Controller to join the Credit Control team on a six-month fixed-term contract, covering parental leave. You will focus on prompt collection of overdue debts, maintain accurate records and resolve client queries while protecting client relationships.

The role requires prior credit control experience, IT literacy with Excel and Word, and a professional telephone manner. You will work in a hybrid setup with a supportive benefits package.

Qualifications

• Previous credit control experience is essential, ideally in the legal sector.
• IT literacy with strong keyboard skills; Excel and Word are essential.
• Confident telephone manner; ability to prioritise and meet deadlines.
• Excellent organisational and time-management skills.
• Able to pursue overdue payments assertively while maintaining positive client relationships.
• Experience in a legal firm is preferable.

Responsibilities

• Chase overdue debts in line with procedures and follow up on promises to pay.
• Maintain client data, log collections activity, and generate statements.
• Liaise with legal teams to resolve queries and manage email/phone communications.
• Work in Nottingham office and support the Credit Control Team Leader.
• Prioritise workload and meet deadlines with minimal supervision.
• Negotiate payment plans and settlements professionally.

Skills

Credit control experience

Telephone manner

IT literacy

Excel

Word

Time management

Prioritisation

Relationship management

Tools

Excel

Word

Job description

We're looking for a Credit Controller to join a team responsible for the prompt collection of overdue debts, helping to improve cash flow and restrict the firm's exposure to bad debts. This position is a 6-month FTC, covering Parental Leave in the team.

The role

As a Credit Controller, you’ll be a key member of the Credit Control team, playing an important part in managing the firm's financial health by recovering outstanding debts efficiently and professionally. Based in our Nottingham office and reporting to the Credit Control Team Leader, you'll work closely with colleagues across the firm to maintain accurate records, resolve client queries and uphold positive relationships - all while keeping collections firmly on track.

What you'll be doing

• Chase overdue debt using a range of methods in line with the firm's chasing procedures, obtaining promises to pay and following up where those promises are not fulfilled.
• Maintain accurate records of client data and all collections activity using the practice management system, and assist in the production, distribution and logging of client statements and credit control chase letters.
• Liaise with legal teams to resolve client queries in a timely manner, handling team telephone calls and managing joint email correspondence professionally.
• Previous credit control experience is essential, with experience in the legal sector being preferable. You must be IT literate with strong keyboard skills - experience of Excel and Word is essential - and possess a confident telephone manner.
• Strong organisational and time management skills, with the ability to prioritise your own workload, work to deadlines and operate confidently with minimal supervision.
• A strategic and professional approach to collections - able to pursue overdue payments assertively whilst maintaining positive client relationships, and skilled at managing negotiations when discussing payment plans or settling overdue accounts.

We offer a flexible and hybrid working model.

Our comprehensive benefits package includes

• private medical insurance
• pension contributions
• an employee assistance programme
• a range of wellbeing initiatives

Enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life.

Many of our people work flexibly in some way and we're open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age.

We're a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

Take a look at our candidate interview pack for information about reasonable adjustments, what you can expect during the interview process, and guidance to help you prepare.