Senior Credit Controller

Person Centred Software Ltd; Farringdon; On-site; GBP 38,000 - 52,000; Full time

Job summary

Person Centred Software (PCS) is seeking an experienced Senior Credit Controller to join our Finance team on a 6-month fixed-term contract, with the role based in London and three days per week in the office.

You will own credit control and billing end-to-end, issue invoices, resolve customer payment queries, reconcile the accounts receivable ledger, and work closely with Sales and Onboarding to keep cash flowing as we scale.

Qualifications

• Experience across billing and credit control in a busy finance environment.
• Experience with accounts receivable processes and reconciliations.
• Strong communication and problem-solving skills.
• Able to work independently and adapt to change.

Responsibilities

• Own credit control and aged debt monitoring.
• Create and issue invoices accurately.
• Handle invoice queries and disputes.
• Maintain records of communications and account status.
• Collaborate with Sales and Onboarding to resolve billing issues.
• Reconcile AR ledger and assist bank reconciliations.
• Respond to finance queries promptly.
• Support wider Finance projects.

Skills

Billing & credit control

Accounts receivable

Excel

Xero

Customer communication

Problem solving

Attention to detail

Independent worker

Tools

Xero

Excel

Job description

At Person Centred Software (PCS), we build technology that helps care providers spend less time on admin and more time delivering great care. Our software is used by thousands of care professionals every day and, as we continue to grow, so does the need to strengthen the teams that support our business.

We're looking for an experienced Senior Credit Controller to join our Finance team on an initial 6 month fixed-term contract.

The opportunity

This is a hands-on role covering both billing and credit control, so we need someone who is comfortable managing the full process rather than focusing solely on collections.

We're growing quickly and that naturally means things change. Priorities can shift, processes develop and there will be times when you need to pick up something new and run with it. We're looking for someone who is comfortable working in that type of environment and can bring experience, structure and a practical approach to the team.

Ideally, you'll be able to start immediately or at short notice and work from our London office 3 days per week.

What you'll be doing

• Taking ownership of credit control, monitoring aged debt and following up with customers on outstanding invoices
• Creating and issuing invoices accurately and in line with customer agreements
• Managing customer queries around invoices, payment terms, outstanding balances and disputes
• Keeping accurate records of customer communications and account status
• Working closely with our Sales and Onboarding teams to resolve issues affecting billing and collections
• Carrying out regular reconciliations of the accounts receivable ledger and supporting bank reconciliations
• Managing incoming finance and customer queries in a timely and professional way
• Getting involved in wider Finance projects and priorities when needed

What we're looking for

• Strong experience across both billing and credit control/accounts receivable
• Experience working within a busy Finance team
• Comfortable working in a growing business where priorities and processes can change
• Someone adaptable, proactive and happy to take ownership
• A good understanding of accounts receivable and credit control
• Confident communicating with customers around payments, invoices and outstanding balances
• Strong attention to detail and good problem-solving skills
• Able to work independently while also working closely with teams across the business
• Experience using accounting software, ideally Xero, alongside strong Excel skills
• Experience working within a SaaS, technology or high-growth business
• Previous experience within the care sector
• Experience working in a business going through growth or change