Senior Course Operations Lead

Coventry University Group; Milton Keynes; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Excellent Employers Pension contribute

30 days annual leave

Holiday Purchase Scheme

Life Assurance 4x Salary

BUPA Cash Plan

CU Reward Scheme – Discounts

Job summary

Coventry University Group's National Institute of Teaching and Education (NITE) is seeking a Senior Course Officer based in Milton Keynes. You will manage day-to-day administration for teacher training programmes, coordinate course set-ups, and handle assessment processes, payments, invoices and purchase orders, while supporting queries from students and staff.

You will work with colleagues across NITE and the wider institute to ensure smooth operations, taking notes in meetings and supporting

Qualifications

• Educated to at least GCSE level with English and Maths (Grade C)
• Excellent customer service skills and highly organised approach
• Ability to work with multiple stakeholders and manage competing priorities
• Experience in administration, customer service, project planning or operations, within Higher Education is advantageous

Responsibilities

• Support day-to-day administration of programmes
• Assist with setup of new course processes and assessment administration
• Handle payment claims, invoices and purchase orders
• Respond to queries from students and staff
• Take notes and minutes in meetings and support inspections
• Focus on queries for teacher-training courses and ensure processes are followed

Skills

Customer service

Organised

Attention to detail

Stakeholder management

Education

GCSE level or equivalent with English and Maths Grade C

Job description

Coventry University Group's National Institute of Teaching and Education (NITE) is seeking a Senior Course Officer based in Milton Keynes. You will manage day-to-day administration for teacher training programmes, coordinate course set-ups, and handle assessment processes, payments, invoices and purchase orders, while supporting queries from students and staff.

You will work with colleagues across NITE and the wider institute to ensure smooth operations, taking notes in meetings and supporting