Senior Course Officer

Coventry University; Milton Keynes; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Excellent Employers Pension contribute

30 days annual leave

Holiday Purchase Scheme

Life Assurance 4x Salary

BUPA Cash Plan

CU Reward Scheme – Discounts

Job summary

Coventry University Group's National Institute of Teaching and Education (NITE) is seeking a Senior Course Officer based in Milton Keynes. You will manage day-to-day administration for teacher training programmes, coordinate course set-ups, and handle assessment processes, payments, invoices and purchase orders, while supporting queries from students and staff.

You will work with colleagues across NITE and the wider institute to ensure smooth operations, taking notes in meetings and supporting

Qualifications

• Educated to at least GCSE level with English and Maths (Grade C)
• Excellent customer service skills and highly organised approach
• Ability to work with multiple stakeholders and manage competing priorities
• Experience in administration, customer service, project planning or operations, within Higher Education is advantageous

Responsibilities

• Support day-to-day administration of programmes
• Assist with setup of new course processes and assessment administration
• Handle payment claims, invoices and purchase orders
• Respond to queries from students and staff
• Take notes and minutes in meetings and support inspections
• Focus on queries for teacher-training courses and ensure processes are followed

Skills

Customer service

Organised

Attention to detail

Stakeholder management

Education

GCSE level or equivalent with English and Maths Grade C

Job description

Coventry University Group is a global education group with a mission of Creating Better Futures. Driven by our passion and belief that through education, equity, and innovation our students, people, and communities are empowered to transform their lives and the world around them.

Coventry University’s National Institute of Teaching & Education (NITE) is a global provider of postgraduate degrees, training and professional development for teachers and school/college leaders. Our courses innovate in their flexibility and blend online and in-person delivery with school-based practice and a highly regarded tutorial programme.

The Role

Please note that this role is based in our Milton Keynes Office, National Institute of Teaching and Education, Fleming House, Seebeck Place, Knowlhill, Milton Keynes

MK5 8FR.

This is an exciting opportunity to join the National Institute of Teaching and Education (NITE) as a Senior Course Officer. Reporting to the Course Manager you will support the day to day administration of our programmes and ensuring projects run smoothly.

You will work closely with colleagues within NITE and across the wider institute to support the set up of new course processes, support the administration of assessment processes, payment claims, invoices and purchase orders. You will also be responsible for supporting with queries from students and staff, taking notes and minutes in meetings and admin related activity for inspections.

Our teacher training programmes are growing, so the role will especially focus on providing a professional and knowledgeable response to all queries for students on these courses, whilst ensuring that operational processes are followed.

Our Successful Candidate

The successful candidate will be educated to at least GCSE level or equivalent with a minimum of a Grade C in English and Maths and can demonstrate you can work in a highly organised and accurate manner and will have proven excellent customer service skills.

We are looking for an experienced and highly organised individual to support the work of the course management team. You will be able to work efficiently at pace and with excellent attention to detail and have experience of working with multiple stakeholders. You will have previous experience of working in roles related to administration, customer service, project planning or operation, experience of within Higher Education and/or school would be advantageous. You will also have a passion for supporting colleagues and for improving operational processes to ensure that the department functions smoothly and efficiently.

The Benefits

As a staff member of NITE, you will have a access to a wide range of industry leading rewards and benefits which includes:

• Excellent Employers Pension Contribution
• 30 days Annual leave plus Bank Holidays
• New Holiday Purchase Scheme up to 5 additional days
• Life Assurance 4x Salary
• BUPA Cash Plan
• CU Reward Scheme – Discounts across a range of High Street/ Online Retailers

Our Culture

As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.