Senior Cortex XSIAM Support Engineer SIEM & Cloud Debugger

Palo Alto Networks, Inc.; Royal Borough of Greenwich; Presencial; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

None

Descripción de la vacante

Palo Alto Networks, Inc. is seeking a highly motivated Support Engineer to join the Cortex XSIAM support team. You will assist customers by providing technical support, handling inquiries, and managing escalations via phone, email, and ticketing within SLAs.

You will collaborate with technical account managers to understand client objectives and mitigate risks within their network environments. You will work closely with developers to reproduce issues and develop permanent solutions,

Formación

• Eligibility for UK Clearance required.
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Responsabilidades

• Respond to user-reported issues within SLAs.
• Triage and respond to issues via ticketing, phone, or remote sessions.
• Perform advanced troubleshooting at application and OS level.
• Identify fault areas and coordinate with teams to implement fixes.
• Document actions for internal and customer communication.
• Facilitate root-cause investigations and corrective measures.

Conocimientos

Endpoint security knowledge

SIEM

EDR tools

Networking fundamentals

Cloud platforms (GCP/AWS)

Kubernetes

Scripting (plus)

Incident response (plus)

Windows/Mac/Linux support

English communication

Customer advocacy

Herramientas

SIEM systems

Windows OS

Linux OS

MacOS

Cloud platforms

Kubernetes

Descripción del empleo

Palo Alto Networks, Inc. is seeking a highly motivated Support Engineer to join the Cortex XSIAM support team. You will assist customers by providing technical support, handling inquiries, and managing escalations via phone, email, and ticketing within SLAs.

You will collaborate with technical account managers to understand client objectives and mitigate risks within their network environments. You will work closely with developers to reproduce issues and develop permanent solutions,