Remote Cortex XSIAM Support Engineer – SIEM & EDR Expert

Jobs Paloaltonetworks; United Kingdom; A distancia; GBP 55.000 - 85.000; Jornada completa

Descripción de la vacante

Palo Alto Networks is seeking a highly skilled Support Engineer to join the Cortex XSIAM team. You will provide technical support to customers, triage issues, and manage escalations with a focus on rapid, accurate resolutions.

You will work closely with developers and technical account managers to understand client objectives and deliver robust fixes. The role emphasizes deep troubleshooting, documentation, and proactive risk mitigation in customer environments across Windows, MacOS and Linux,

Formación

• 4+ years of experience as a Support Engineer.
• Experience with Endpoint Security software is required.
• Deep understanding of SIEMs and how they work.
• Experience with EDR tools and data parsing.
• Excellent communication and customer service skills.
• Fluent English is mandatory; other languages are a plus.

Responsabilidades

• Respond to user-reported issues within SLAs and triage via ticketing, phone, or remote sessions.
• Perform advanced troubleshooting at application and OS levels to identify root causes.
• Collaborate with developers and TAMs to reproduce issues and craft permanent fixes.
• Document actions clearly for customers and internal teams; drive RCA and preventative measures.
• Assist in cloud agent deployment and data extraction across Kubernetes, GCP, and AWS.

Conocimientos

Endpoint Security

SIEM

EDR tools

Windows OS

MacOS

Linux

Networking basics

Kubernetes

GCP

AWS

SCCM

GPO

AD

MSSQL

IIS

Exchange

Herramientas

SCCM

GPO

AD

MSSQL

IIS

Exchange

Kubernetes

Descripción del empleo

Palo Alto Networks is seeking a highly skilled Support Engineer to join the Cortex XSIAM team. You will provide technical support to customers, triage issues, and manage escalations with a focus on rapid, accurate resolutions.

You will work closely with developers and technical account managers to understand client objectives and deliver robust fixes. The role emphasizes deep troubleshooting, documentation, and proactive risk mitigation in customer environments across Windows, MacOS and Linux,