Senior Cybersecurity SIEM/EDR Support Engineer

Palo Alto Networks

City Of London

On-site

GBP 60,000 - 90,000

Full time

7 days ago

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Job summary

Palo Alto Networks is seeking a highly motivated Support Engineer to join the Cortex XSIAM support team in London. You will handle customer inquiries, triage issues, and perform advanced troubleshooting across Windows, MacOS, and Linux environments, collaborating with developers to implement permanent fixes.

You will work closely with technical account managers to understand customer objectives, mitigate risks, and deliver best-in-class support within defined SLAs, contributing to ongoing

Qualifications

4+ years of experience as a Support Engineer.
Experience with Endpoint Security software.
Strong English communication and customer-facing skills.
Solid understanding of Windows, MacOS and Linux environments.
Familiarity with SIEM, EDR tools, and cloud platforms (GCP/AWS).
Ability to debug complex environments and perform advanced troubleshooting.

Responsibilities

Respond to customer-reported issues within SLAs.
Triage issues via ticketing, phone, or remote sessions.
Perform advanced application and OS troubleshooting.
Identify fault areas and coordinate fixes with the right teams.
Provide feedback to development and document actions for customers.

Skills

Endpoint Security

SIEM

EDR tools

Windows OS

MacOS

Linux

Kubernetes

GCP

AWS

Networking knowledge

Communication skills

Incident response

Scripting

MS Server (SCCM/GPO/AD)

Tools

SIEM platforms

EDR tools

Windows

MacOS

Linux

Kubernetes

GCP

AWS

SCCM

GPO

MSSQL

IIS

Exchange

Job description

You will work closely with technical account managers to understand customer objectives, mitigate risks, and deliver best-in-class support within defined SLAs, contributing to ongoing

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