Senior Contract & Operations Manager – Logistics

GXO Logistics, Inc; Northampton; On-site; GBP 60,000 - 74,000; Full time

Benefits offered by this job

33 days annual leave

Company pension

Life assurance

Online GP service

MyBenefits platform

Cycle-to-work scheme

Job summary

GXO Logistics, Inc. is seeking an experienced Contract Manager to lead The White Company contract at the Northampton 3 operation. This full-time role owns operational performance, customer satisfaction and financial delivery with a senior leadership team.

Mon-Fri, 40 hours, flexible arrangements and excellent benefits are on offer. You will drive improvement, manage a team of Operations and Shift Managers, and ensure service excellence while maintaining strong customer relationships and contract

Qualifications

• Proven senior management experience in logistics, warehousing, fulfilment or supply chain.
• Strong commercial acumen with experience managing budgets, contract performance and customer relationships.
• Demonstrable leadership experience managing large operational teams through growth, change and continuous improvement.
• Experience delivering operational and change management initiatives while maintaining customer service excellence.
• Excellent stakeholder management, communication and influencing skills at all levels.

Responsibilities

• Lead the overall operational performance of the contract, ensuring customer expectations, contractual KPIs, productivity targets and financial objectives are consistently achieved
• Build and maintain strong customer relationships, acting as the primary operational contact while identifying opportunities to improve service delivery, efficiency and contract growth
• Provide leadership to a management team of Operations Managers and Shift Managers, developing talent, driving engagement and creating a high-performance culture across the contract
• Drive operational excellence through effective planning, resource management and continuous improvement initiatives, ensuring costs, quality and productivity remain aligned with business objectives
• Maintain full accountability for contract financial performance, including cost control, budgeting, revenue opportunities and maximising operational efficiencies

Skills

Senior leadership

Budget management

Contract management

Stakeholder management

Change management

Job description

GXO Logistics, Inc. is seeking an experienced Contract Manager to lead The White Company contract at the Northampton 3 operation. This full-time role owns operational performance, customer satisfaction and financial delivery with a senior leadership team.

Mon-Fri, 40 hours, flexible arrangements and excellent benefits are on offer. You will drive improvement, manage a team of Operations and Shift Managers, and ensure service excellence while maintaining strong customer relationships and contract