Contract Manager

GXO Logistics, Inc.; Northampton; On-site; GBP 60,000 - 74,000; Full time

Benefits offered by this job

33 days annual leave

Company pension

Life assurance

24/7 online GP

Employee assistance programme

MyBenefits platform

Job summary

GXO Logistics, Inc. is seeking a Contract Manager to lead the The White Company contract at Northampton 3, overseeing a large operational team and delivering service, productivity and financial performance. The role is full-time, Mon-Fri, 40 hours, with flexibility.

You will report to the Head of Operations and manage customer relationships, drive continuous improvement, and ensure contractual KPIs are met while developing talent across the contract.

Qualifications

• Senior management experience within logistics, warehousing, fulfilment or supply chain.
• Proven track record managing budgets, contract performance and customer relationships.
• Experience leading large operational teams through growth and change.
• Delivery of operational and change initiatives while maintaining service excellence.
• Strong stakeholder management and influencing skills.

Responsibilities

• Lead the overall operational performance of the contract, ensuring KPIs and financial objectives are met.
• Build and maintain strong customer relationships as the primary operational contact.
• Provide leadership to the management team, developing talent and a high-performance culture.
• Drive planning, resource management and continuous improvement across the contract.
• Maintain accountability for contract financial performance including budgeting and cost control.

Skills

Senior management experience

Budget & contract performance

Leadership of large teams

Change management

Stakeholder management

Job description

Are you an experienced logistics leader who thrives in a customer‑facing environment? Do you enjoy leading large operational teams while driving service, productivity and commercial performance? Are you ready to take full ownership of a major customer contract within one of GXO’s flagship operations?

Here at GXO, we're recruiting for a Contract Manager to lead our The White Company contract based at our Northampton 3 operation. This is a full‑time, permanent role, working Mon‑Fri, 40 hours (flexibility requiered), where you'll take full responsibility for operational performance, customer satisfaction, financial delivery and people leadership across a high‑profile fashion and retail contract.

Reporting to the Head of Operations, you'll be a key member of the site leadership team, responsible for developing operational excellence while maintaining strong customer relationships and driving continuous improvement across all aspects of the contract.

Pay, benefits and more:

• up to £67,000 per annum
• 33 days of annual leave inclusive of bank holiday
• company‑sponsored pension
• life assurance
• access to our 24/7 online GP service
• a comprehensive employee assistance programme
• access to our MyBenefits platform offering high‑street discounts, cycle‑to‑work scheme, cashback cards, savings schemes and more

What you’ll do on a typical day:

• Lead the overall operational performance of the contract, ensuring customer expectations, contractual KPIs, productivity targets and financial objectives are consistently achieved
• Build and maintain strong customer relationships, acting as the primary operational contact while identifying opportunities to improve service delivery, efficiency and contract growth
• Provide leadership to a management team of Operations Managers and Shift Managers, developing talent, driving engagement and creating a high‑performance culture across the contract
• Drive operational excellence through effective planning, resource management and continuous improvement initiatives, ensuring costs, quality and productivity remain aligned with business objectives
• Maintain full accountability for contract financial performance, including cost control, budgeting, revenue opportunities and maximising operational efficiencies

What you need to succeed at GXO:

• Proven senior management experience within a logistics, warehousing, fulfilment or supply chain environment
• Strong commercial acumen with experience managing budgets, contract performance and customer relationships within a service‑led operation
• Demonstrable leadership experience managing large operational teams through periods of growth, change and continuous improvement
• Experience delivering successful operational and change management initiatives while maintaining customer service excellence
• Excellent stakeholder management, communication and influencing skills, with the ability to build credibility and drive results at all levels

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.