Senior Content Designer

慨正橡扯; Manchester; On-site; Full time

Job description

Description

A Senior Content Designer is an experienced practitioner who works on a complex or large‑scale service, with minimal support. They work autonomously, influencing and mentoring others to design user‑centred content to a high standard. They work on a multidisciplinary delivery team to design content that’s informed by their experience, best practice and evidence, and meets the client’s objectives as well as user needs. They are visible contributors to a healthy user‑centred design (UCD) community and culture at Made Tech. They report to a Lead Content Designer.

Key Responsibilities

• Assure the quality of content delivery within your service team and contribute to Made Tech’s content design standards
• Be accountable for the production of high quality, user‑centred content
• Help delivery teams get a shared understanding of problems to solve and ideas to test
• Have good knowledge of how to make services accessible to everyone
• Audit services to identify accessibility issues with content
• Have thorough knowledge of the government Service Standard and how to meet it through content design best practice
• Demonstrate good habits for sharing and improving content
• Demonstrate experience in creating, iterating, managing and overseeing content across multiple channels
• Encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
• Build relationships with clients, earning their trust and understanding their needs
• Identify opportunities for new work
• Manage less experienced content designers
• Support the hiring and onboarding of content designers
• Contribute to a safe, supportive, healthy community of practice
• Represent content design publicly and internally

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, our benefits also grow. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance that can be invested in a health‑care cash plan or pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

• 30 days Holiday – we offer 30 days of paid annual leave plus bank holidays
• Flexible Working Hours – we are flexible with what hours you work
• Flexible Parental Leave – we offer flexible parental leave options
• Remote Working – we offer part‑time remote working for all our staff
• Paid counselling – we offer paid counselling as well as financial and legal advice

If successful, you will be required to undertake an SC clearance.