Service Design Lead — Public Services

Made Tech Group; Bristol; On-site; Full time

Job description

Description

They work within a team to design and deliver public services. They do this by influencing the direction, assuring the quality of design delivery within their team and by leading the end-to-end design of a chosen service. They are active members of a healthy user‑centred design (UCD) community and culture at Made Tech.

Key Responsibilities

• Hands‑on design for one product/team
• Acts as the design subject matter expert on a product team, facilitating the design process and communicating design decisions to the team and stakeholders
• Expected to find out potential problems, shape them, and conduct solutions
• Recognises when to ask for further guidance and support
• Work is reviewed with the occasional need for direction or implementation changes
• Contributes to communities of practice, discussing and sharing suggestions, approaches and ideas - including proactively seeking feedback on own work
• Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles.
• An expert practitioner in leading design tools, including but not limited to Figma, the GOV.UK prototyping kit, and Adobe InDesign.
• Advocate for the Interaction and Service Design practice internally and externally.
• Able to coach and mentor others, and define the interaction and service design standards which others will apply.
• Influences the organisation, clients, partners and peers on the contribution of interaction and service design.
• Develop a wide breadth of knowledge across the industry or business.
• Assure the quality of design delivery within their team
• Introduce good habits for sharing and improving design work
• Take part occasionally in the hiring of designers and researchers
• Help define Made Tech design principles through delivering good public services
• Contribute to a design studio culture at Made Tech and client offices
• Delivery of good public services for users with clients

Competencies

• Client focus
• Drive to deliver
• Learning and mentoring
• Experienced in their profession
• Facilitation
• Thinking through making

Job Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice. If successful, you will be required to undertake an SC clearance