Senior Concierge

Trusted Resource Solutions; Maidenhead; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Senior Concierge to join their luxury residential building in Maidenhead. This full-time role offers a fantastic opportunity to create a vibrant community and provide exceptional service to residents. You will be the main point of contact for all residents, ensuring their needs are met from inquiry to move-in. The position also includes leading a dedicated team, managing compliance, and fostering a welcoming environment. With a competitive salary and attractive benefits, this is an exciting chance to grow within a well-respected organization during a period of growth.

Benefits

25 days holiday plus 8 bank holidays

Private medical insurance

Season ticket loan

Great work location close to transport links

Opportunity to work in a luxury building

Qualifications

• Experience in team leadership and exceptional customer service.
• ARLA qualification is desirable but not essential.

Responsibilities

• Act as the main contact for residents and ensure a great experience.
• Manage the on-site team and lead daily meetings.
• Oversee compliance and ensure the building meets H&S regulations.

Skills

Exceptional customer service skills

Team leadership

Resilience under pressure

Proactive initiative

ARLA qualification

Job description

Job Summary – Senior Concierge

• We are seeking an experienced Senior Concierge to work in a luxury residential building in Maidenhead.
• This is a full-time 40hr weekly position.
• *Will include working some Saturdays on a rota.

What's in it for you as a Senior Resident Manager:

• Opportunity to work in a luxury building.
• Great work location close to transport links.
• An opportunity to join a well-established business at an exciting period of growth.
• Competitive salary.
• 25 days holiday plus 8 bank holidays.
• Private medical insurance.
• Season ticket loan.
• and much more!

Responsibilities as a Senior Resident Manager:

• Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
• Ensure residents and potential residents have a great experience from their first inquiry to moving in.
• Deputise for the Building Manager in their absence.
• Manage the on-site team, coaching and mentoring to help others achieve their full potential. Lead daily team meetings.
• Induct new starters.
• Perform viewings for prospective residents.
• Complete inventory checks before check-ins and after check-outs.
• Oversee compliance and ensure the building meets H&S regulations.
• Inspect occupied and vacant properties to ensure they are in excellent condition, and report any issues.
• Manage the residents’ move out process.
• Attend resident events and assist with the planning of these events.
• Create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
• Assist team members with ad hoc duties as required.

Skills required as a Senior Resident Manager:

• Ideally ARLA qualified (desirable but not essential).
• Exceptional customer service skills with a passion for building long-term working relationships.
• Experience in team leadership.
• Resilient and able to work under pressure.
• Proactive and able to use your own initiative.
• We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, retirement villages, serviced offices, etc.

This Senior Concierge role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you, then apply today with a copy of your CV.

INDHS