Senior Concierge

Trusted Resource Solutions; Leatherhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Senior Concierge in a brand-new luxury residential building. This role offers a chance to provide exceptional customer service while managing resident interactions and ensuring their satisfaction. You will be the main point of contact, showcasing the property and creating a vibrant community atmosphere. Join a well-established business during a period of growth and enjoy a competitive salary along with a range of perks, including private medical insurance and generous holiday allowances. If you are passionate about hospitality and building lasting relationships, this role is perfect for you.

Benefits

Private Medical Insurance

Discretionary Annual Bonus

25 Days Holiday Plus 8 Bank Holidays

Season Ticket Loan

Enhanced 6% Employer Pension Contribution

Gym Discounts

High Street Discounts

Qualifications

• Exceptional customer service skills with a passion for building relationships.
• Previous experience in hospitality or residential buildings is preferred.

Responsibilities

• Act as the main contact for residents and ensure a great experience.
• Perform viewings and manage the residents’ move-out process.
• Assist with resident events and maintain excellent property conditions.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Resilience

Initiative

Experience in Hospitality

Education

ARLA Qualification

Job description

Job Summary – Senior Concierge (12m FTC)

• We are seeking an experienced Senior Concierge to help manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building.
• This is a full-time 40hr week position.
• *Will include working alternative Saturdays*
• *This is a 12 month fixed-term contract, with potential to be made permanent)

What's in it for you as a Senior Concierge?

• Opportunity to work in a brand-new luxury building.
• Great work location close to transport links.
• An opportunity to join a well-established business at an exciting period of growth.
• Competitive salary
• Discretionary annual bonus
• 25 days holiday plus 8 bank holidays.
• Private medical insurance.
• Season ticket loan.
• Enhanced 6% employer pension contribution
• Gym and high street discounts
• and much more!

Responsibilities as a Senior Concierge:

• Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
• Ensure residents and potential residents have a great experience from their first inquiry to moving in.
• Perform viewings for prospective residents, showcasing the space and all the facilities included.
• Increase customer satisfaction on all platforms.
• Complete inventory checks before check-ins and after check-outs.
• Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
• Manage the residents’ move-out process.
• Attend resident events and assist with the planning of these events.
• Help create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
• Attain set targets regarding occupancy, revenue, and pricing.
• Assist team members with ad hoc duties as required.

Skills required as a Senior Concierge:

• Ideally ARLA qualified (desirable but not essential).
• Exceptional customer service skills with a passion for building long-term working relationships.
• Excellent communication and interpersonal skills.
• Resilient, able to work under pressure.
• Proactive and able to use your own initiative.
• Previous experience in hotels and hospitality, residential buildings, serviced offices, or high-end fitness and leisure is preferred.

This Senior Concierge role is a fantastic opportunity to work for an organization that will support your growth and develop your skill set. If this sounds like the role for you, then apply today with a copy of your CV.