Senior Compliance Partner—Risk & Customer Outcomes

Brown & Brown, Inc.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Brown & Brown, Inc. is seeking a Compliance Business Partner to provide second-line risk and regulatory oversight across the South East. You will partner with Managing Directors and office leaders to ensure compliance with the FCA framework and deliver practical guidance that supports good customer outcomes.

You will challenge first-line decisions, escalate where needed, and contribute to governance and reporting while maintaining independence and strong stakeholder relationships.

Qualifications

• Practical knowledge of FCA framework for UK general insurance distribution.
• Experience in risk, compliance or similar within FCA-regulated financial services.
• Able to balance regulatory requirements with customer outcomes and business needs.
• Translate regulatory rules into clear, practical guidance.
• Strong judgement to decide when to challenge or escalate.
• Understanding of risk management and the Three Lines model.
• Analytical skills to draw conclusions from management information.
• Curious mindset to test assumptions and challenge issues.

Responsibilities

• Provide second-line oversight of regulatory compliance, key controls, policies and minimum standards.
• Review risk and Customer Experience data to identify trends, control weaknesses, emerging risks and potential customer harm.
• Challenge first-line management on complaints, quality assurance outcomes, regulatory breaches, Appointed Representative oversight and other conduct indicators.
• Ensure material concerns, breaches and risk events are escalated and remediation is monitored to completion.
• Build relationships with Managing Directors and other stakeholders as a trusted adviser.
• Interpret regulatory requirements and provide practical guidance on regulation and risk management.
• Support governance, reporting and timely regulatory returns within Risk & Compliance.

Skills

FCA framework knowledge

Risk & compliance experience

Commercial awareness

Regulatory guidance

Judgement & decision making

Three Lines model

Analytical skills

Stakeholder challenge

Job description

Brown & Brown, Inc. is seeking a Compliance Business Partner to provide second-line risk and regulatory oversight across the South East. You will partner with Managing Directors and office leaders to ensure compliance with the FCA framework and deliver practical guidance that supports good customer outcomes.

You will challenge first-line decisions, escalate where needed, and contribute to governance and reporting while maintaining independence and strong stakeholder relationships.