Compliance Business Partner

Brown & Brown, Inc.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Brown & Brown, Inc. is seeking a Compliance Business Partner to provide second-line risk and regulatory oversight across the South East. You will partner with Managing Directors and office leaders to ensure compliance with the FCA framework and deliver practical guidance that supports good customer outcomes.

You will challenge first-line decisions, escalate where needed, and contribute to governance and reporting while maintaining independence and strong stakeholder relationships.

Qualifications

• Practical knowledge of FCA framework for UK general insurance distribution.
• Experience in risk, compliance or similar within FCA-regulated financial services.
• Able to balance regulatory requirements with customer outcomes and business needs.
• Translate regulatory rules into clear, practical guidance.
• Strong judgement to decide when to challenge or escalate.
• Understanding of risk management and the Three Lines model.
• Analytical skills to draw conclusions from management information.
• Curious mindset to test assumptions and challenge issues.

Responsibilities

• Provide second-line oversight of regulatory compliance, key controls, policies and minimum standards.
• Review risk and Customer Experience data to identify trends, control weaknesses, emerging risks and potential customer harm.
• Challenge first-line management on complaints, quality assurance outcomes, regulatory breaches, Appointed Representative oversight and other conduct indicators.
• Ensure material concerns, breaches and risk events are escalated and remediation is monitored to completion.
• Build relationships with Managing Directors and other stakeholders as a trusted adviser.
• Interpret regulatory requirements and provide practical guidance on regulation and risk management.
• Support governance, reporting and timely regulatory returns within Risk & Compliance.

Skills

FCA framework knowledge

Risk & compliance experience

Commercial awareness

Regulatory guidance

Judgement & decision making

Three Lines model

Analytical skills

Stakeholder challenge

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. To provide effective second-line risk and compliance advice, oversight and challenge to Brown & Brown businesses across the South East. The role partners with Managing Directors, office leaders and other stakeholders to support compliance with regulatory requirements, Brown & Brown policies and minimum standards, effective risk management and good customer outcomes. The Compliance Business Partner acts as a trusted adviser while maintaining appropriate independence. First-line management remains responsible for business decisions, risks, controls and remediation.

Principal Accountabilities / Responsibilities:

• Provide proportionate second-line oversight and challenge of regulatory compliance, key controls, policies and minimum standards.
• Review risk and Customer Experience management information to identify trends, control weaknesses, emerging risks and potential customer harm.
• Challenge first-line management on complaints, quality assurance outcomes, regulatory breaches, Appointed Representative oversight and other relevant conduct indicators.
• Ensure material concerns, breaches and risk events are appropriately escalated and that business-owned remediation is monitored through to completion.

Business partnering, advice and challenge

• Build effective relationships with Managing Directors, office leaders and other key stakeholders, acting as a trusted and pragmatic adviser.
• Develop a strong understanding of the business, strategy, operations and emerging priorities, proactively identifying where early Risk & Compliance engagement can support good decision-making and prevent issues arising.
• Interpret regulatory requirements and provide clear, practical guidance on regulation, risk management, policies and minimum standards.
• Provide constructive challenge where activities or decisions may create regulatory, conduct or customer risk.
• Act as a key point of contact between supported businesses and the wider Risk & Compliance function.

Monitoring, assurance and remediation

• Undertake proportionate second-line review, monitoring or sample checking where required to assess compliance and the effectiveness of key controls.
• Assess and challenge relevant first-line monitoring and quality assurance arrangements, communicating material findings and themes clearly.
• Provide second-line challenge and support in relation to material regulatory or compliance actions arising from Compliance monitoring, Group Assurance, Internal Audit and other assurance activity, escalating concerns where appropriate.

Regulatory change, training and governance

• Help the business understand and embed new requirements.
• Identify areas where additional regulatory guidance, communication or training may be required, and support the development or delivery of appropriate solutions.
• Provide timely, proportionate reporting on key risks, issues and trends, and contribute to Board, Quarterly Business Review and management meetings as required.
• Support accurate and timely regulatory returns and internal reporting within the remit of Risk & Compliance, working with first-line owners of source data.
• Contribute to the continued development of the Compliance Business Partnering model and share knowledge and good practice across the function.

Required Skills and Experience:

Essential

• Good practical knowledge of the FCA framework applicable to UK general insurance distribution.
• Relevant experience in risk, compliance or a comparable role within an FCA-regulated financial services business.
• Strong commercial awareness and the ability to balance regulatory requirements, customer outcomes and practical business considerations when providing advice and challenge.
• Ability to translate regulatory requirements into clear, practical and proportionate guidance.
• Sound judgement and the confidence to make proportionate risk-based decisions, knowing when matters require challenge, escalation or further specialist input.
• Understanding of risk management, controls and the Three Lines model.
• Strong analytical skills and the ability to draw evidence-based conclusions from management information.
• An enquiring mindset, with the confidence to ask the right questions, test assumptions and constructively challenge where something does not appear right.
• Credibility and confidence to provide constructive challenge to senior stakeholders while building trusted relationships.

Desirable

• Experience of UK general insurance broking.
• A relevant compliance, risk or insurance qualification, or progress towards one.
• Experience presenting risk and compliance matters through formal governance forums.

Specific Requirements

• Regular engagement with businesses across the South East, including travel to Brown & Brown offices and attendance at relevant meetings.
• Continued professional development and maintenance of current regulatory and technical knowledge.
• Operation within the Three Lines model, providing independent second-line advice, oversight, monitoring and challenge while first-line management retains ownership of business risks, controls and actions.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater "WE" - never "me". While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.