Senior Compliance Manager

Automobile Association; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Controls, Risk, and Partner Evaluation Manager to lead risk management and compliance efforts in their Financial Services division. This pivotal role involves conducting risk assessments, ensuring regulatory compliance, and maintaining governance controls. You will collaborate with internal stakeholders and third-party partners to enhance risk management processes. Join a company that values diversity and offers a supportive environment for professional growth, with various benefits including generous leave, a pension scheme, and employee discounts. If you are passionate about making a difference in the financial services sector, this opportunity is for you.

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Diverse learning and development opportunities

24/7 remote GP service

Qualifications

• Experience in risk management or compliance within financial services.
• Professional certification in risk management or compliance is essential.

Responsibilities

• Conduct risk assessments and ensure regulatory compliance.
• Evaluate third-party partners and manage performance against SLAs.

Skills

Risk Management

Compliance

Analytical Skills

Problem-Solving

Microsoft Office

Third-Party Management

Education

Professional Certification in Risk Management or Compliance

Tools

Microsoft Office

Job description

Location: London – Hybrid – Two Days In Office

Employment Type: Full-Time/Permanent

Salary: Competitive Salary, Up-to 20% Bonus, Car Allowance plus Private Medical

Hours: Monday-Friday

AA Summary

Assuming The AA is just about roadside help? There’s more to us than meets the eye.

The AA is one of the UK’s most well-known and trusted brands. We provide a range of services to millions of customers, from roadside assistance, financial services to insurance and driving lessons. Our mission is to help keep Britain moving, and we’re looking for dedicated individuals to join our team. Are you ready to join?

#LI-EJ1 #LI-Hybrid

This is the job

Our Senior Controls, Risk, and Partner Evaluation Manager will be pivotal in managing business risk and compliance within the Financial Services division of the AA. This role includes responsibility for Financial Promotions, conducting first-line risk assessments, managing the business risk register, ensuring regulatory compliance, and maintaining proper governance controls and record-keeping. Additionally, the manager will be responsible for holding our third-party partners accountable, evaluating their performance against contractual obligations and initial expectations. We will work with three main external suppliers: one for Loans and Savings, one for secured car finance, and one for car leasing.

What will I be doing?

• Conduct first-line risk assessments to identify and mitigate potential risks within the Financial Services Business Area. This includes evaluating existing controls, identifying gaps, and recommending improvements.
• Ensure timely and accurate approval and record-keeping of AAFS Financial Promotions, adhering to regulatory and marketing standards, including FCA and ASA guidelines.
• Stay up-to-date with regulatory changes and implement necessary adjustments to processes and controls to ensure compliance with relevant regulations and internal policies.
• Prepare and submit detailed risk assessment findings to internal governance meetings, providing clear and actionable insights to support decision-making.
• Define and track Risk/Compliance/Consumer Duty MI appropriately.
• Document processes and procedures to ensure clarity and consistency across the Financial Services Business Area, including creating and maintaining comprehensive process documentation, flowcharts, and control matrices.
• Monitor and evaluate the performance of third-party partners, ensuring they meet their SLAs and delivery schedules through regular reviews, audits, and performance evaluations, addressing any issues or discrepancies that arise.
• Collaborate with internal stakeholders, including the Managing Director of Financial Services, to address risk and compliance issues. Provide guidance and support to team members on risk management and compliance matters, and coordinate with the Insurance Risk and Compliance Business Partner to ensure central risk and compliance reporting routines are achieved.
• Respond to partner inquiries promptly and professionally, prepare appropriate reports as needed, and coordinate with Group Risk and Compliance and the Insurance Risk and Compliance Business Partner on responses to applicable regulators.
• Lead, participate, and coordinate with the Insurance Risk and Compliance Business Partner in cross-functional projects and initiatives aimed at improving risk management and compliance processes within the Financial Services Business Area.

What do I need?

• Demonstrated experience in risk management, compliance, or a related role within the financial services industry.
• Professional certification in risk management or compliance (e.g., CRISC, CISA, or similar).
• In-depth knowledge of regulations related to financial services, particularly consumer finance and financial promotions.
• Strong analytical and problem-solving skills, with the ability to think critically and make data-driven decisions.
• Ability to review diverse sources of information and data critically, draw conclusions, and produce compelling analysis, reports, presentations, and strategies.
• Capability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software.
• Experience in working with third-party partners and managing SLAs.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.