Senior Compliance Investigating Officer

Commercial Services Group; East Malling; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Connect2Kent is seeking a proactive Senior Compliance Investigating Officer to join the Governance, Assurance and Risk team in West Malling, England. The role focuses on coordinating case activity, ensuring compliant record-keeping, and supporting safeguarding and governance tasks.

Ideal candidates will have strong administrative or compliance experience, with knowledge of recruitment legislation and excellent IT skills, especially Microsoft Office.

Qualifications

• Experience supporting compliance, complaints or case administration activity in a busy environment.
• Knowledge of recruitment industry legislation is highly desirable.
• Proven customer service experience with strong communication and interpersonal skills.
• Good IT skills, particularly use of Microsoft Office packages.
• Ability to work under pressure and meet tight deadlines.
• Ability to challenge processes and identify more efficient ways of working.
• Confidence in highlighting non-conformance internally and externally.
• Experience using CRM or database systems is desirable.

Responsibilities

• Coordinate case activity in line with agreed processes and priorities.
• Maintain accurate records, trackers and documentation for visibility and reporting.
• Review logged cases against threshold criteria to identify escalation needs or evidence gaps.
• Support case-related, complaint and safeguarding activity by gathering information and organising documentation.
• Prepare draft notes, timelines, evidence packs and summaries under guidance.
• Ensure case records are organised, accessible and retained for audit trails.
• Monitor progress against actions and assist timely follow-up.
• Support development and maintenance of templates, checklists and guidance.
• Coordinate governance and assurance activity, including trackers and updates.
• Support external audits such as REC, ISO and KCC.
• Safeguarding Champion for Recruitment and assist with risk registers.

Skills

Compliance experience

Case administration

Communication skills

Problem-solving

Tools

CRM systems

Microsoft Office

Job description

Location: Hybrid/Kings Hill, Kent
Salary/package: £28,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

Connect2Kent are looking for a proactive Senior Compliance Investigating Officer with a solutions-focused approach and strong problem-solving skills to join their Governance, Assurance and Risk team.

This role would suit someone with strong administrative, compliance or case-handling experience who is looking to broaden their exposure to governance, safeguarding and assurance activity within a fast-paced and evolving environment.

Who we are

Recruitment Partnerships is a Division within Commercial Services Group (CSG), providing recruitment and workforce solutions to Kent County Council and a number of other Councils across the country. As part of CSG, we deliver high-quality, flexible recruitment services that support public sector organisations with their workforce needs, ensuring efficiency, compliance and exceptional service delivery.

Why this role matters

The ideal candidate will have experience working within a process-driven environment and the ability will play a key role in coordinating case activity, supporting investigations and ensuring clear, consistent and compliant record-keeping.

What you’ll be doing

Coordinating case activity in line with agreed processes, guidance and business priorities.

Maintaining accurate records, trackers and documentation to support visibility and reporting.

Reviewing logged cases against threshold criteria to identify escalation needs or evidence gaps.

Supporting case-related, complaint and safeguarding activity by gathering information and organising documentation.

Preparing draft notes, timelines, evidence packs and summaries under appropriate guidance.

Ensuring case records are organised, accessible and retained appropriately as part of a clear audit trail.

Monitoring progress against agreed actions and supporting timely follow-up.

Supporting the development and maintenance of templates, checklists, guidance and process documents.

Coordinating governance and assurance activity, including trackers, updates and documentation.

Supporting external audits such as REC, ISO and KCC.

Safeguarding Champion for Recruitment and Supporting with risk registers.

What we’re looking for

Experience supporting compliance, complaints or case administration activity in a busy environment.

Knowledge of recruitment industry legislation is highly desirable.

Proven customer service experience with strong communication and interpersonal skills.

Good IT skills, particularly use of Microsoft Office packages.

Ability to work under pressure and meet tight deadlines.

Ability to challenge processes and identify more efficient ways of working.

Confidence in highlighting non-conformance internally and externally.

Experience using CRM or database systems is desirable.

What you’ll get in return

Salary of £28,000 per annum.

25 days annual leave, increasing with length of service.

Birthday Day Off.

One Concessionary Day off during the Christmas Period.

Life assurance cover (4x salary).

Pension scheme with 4% employer contribution.

Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.

Volunteer days and access to a comprehensive wellbeing programme.

Tailored development support with real opportunities to progress.

Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.

Senior Compliance Investigating Officer • West Malling, England, United Kingdom