Senior Complaints Manager – Insurance Claims

Get Staffed Online Recruitment Limited; Austrey CP; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance claims management company is seeking a Complaints Manager to lead their complaints function. This role involves managing a team of Complaints Handlers and overseeing complex insurance complaints, ensuring timely resolution and compliance with regulations. The ideal candidate will exhibit strong leadership, extensive experience in complaints management, and possess excellent communication skills. This position offers a supportive work environment focused on professional growth and expertise in an evolving field.

Benefits

Enhanced company pension

Cycle to work scheme

Life Insurance (after probation)

Private Medical Insurance (after probation)

Employee Assistance Programme

Free gym membership

Tech scheme

Qualifications

• Proven experience in complaints management within an insurance setting, ideally with leadership responsibilities.
• Strong understanding of the principles and components of the Complaints Process.
• Demonstrable experience handling complex and contentious complaints with professionalism under pressure.

Responsibilities

• Lead, mentor, and develop a team of three Complaints Handlers.
• Oversee complex complaints ensuring timely and robust resolution.
• Ensure the complaints policy is developed in line with regulatory requirements.

Skills

Complaints management

Leadership

Verbal communication

Written communication

Regulatory compliance

Job description

A leading insurance claims management company is seeking a Complaints Manager to lead their complaints function. This role involves managing a team of Complaints Handlers and overseeing complex insurance complaints, ensuring timely resolution and compliance with regulations. The ideal candidate will exhibit strong leadership, extensive experience in complaints management, and possess excellent communication skills. This position offers a supportive work environment focused on professional growth and expertise in an evolving field.