Senior Commercial Healthcare Manager

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading organization in eye care, Optical Express, seeks a Senior Commercial Healthcare Manager to oversee its Milton Keynes hospital. This role involves ensuring operational efficiency, enhancing patient satisfaction, and supporting team development in a modern environment. The position offers opportunities for professional growth within a global context.

Benefits

Free or discounted optical products and procedures

Modern working environment with advanced technology

Qualifications

• Management experience in high-end retail or optical settings is preferred.
• Strong background in customer service and team leadership.
• Ability to communicate effectively and motivate team members.

Responsibilities

• Oversee team performance and drive customer satisfaction.
• Manage daily operational efficiency of the hospital.
• Support team development through effective performance management.

Skills

Team Management

Customer Service

Communication

Operational Efficiency

Job description

Job Title: Senior Commercial Healthcare Manager

Location: Newcastle-upon-Tyne, Tyne and Wear

Company: Optical Express

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are the UK's leading private provider of laser eye, premium intraocular lens, and cataract surgery, performing more laser procedures than any other provider. We care for thousands of patients weekly and are committed to transforming lives.

Our culture is built on excellence, support, respect, and integrity, extending into our local communities through charitable and environmental initiatives. We prioritize doing what is right for our patients, colleagues, communities, and the planet.

We are seeking a Senior Commercial Healthcare Manager to oversee our Milton Keynes hospital, responsible for team performance and development.

Key Responsibilities

• Drive practice performance and customer satisfaction
• Manage daily operational efficiency
• Develop and support team members through performance management
• Promote laser surgery benefits to patients
• Possibly come from a retail background with a focus on customer service
• Bring management experience from high-end retail or optical settings
• Communicate effectively and motivate the team

Day-to-day Tasks

• Manage resources to meet customer demands
• Maintain a clean and professional practice environment
• Recruit, induct, coach, and support team members
• Advise patients on suitable solutions for their needs

What’s in it for you?

• Free or discounted optical products and procedures
• Modern working environment with advanced technology

Please apply now by uploading your CV. This is a great opportunity to grow within a global organization committed to professional development. Optical Express is an equal opportunities employer.