Senior Commercial eCommerce Business Analyst

MSD Animal Health UK Ltd; Milton Keynes; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is looking for a Senior Commercial eCommerce Business Analyst to join their Global Digital Commerce Team. This remote role offers the opportunity to work on consultancy and technical product development, translating commercial outcomes into scalable solutions. Ideal candidates will have extensive experience in eCommerce, strong analytical skills, and a proactive attitude. Collaborate with cross-functional teams to enhance customer experiences and drive business value in a fast-paced environment. If you're ready to make an impact in the digital commerce space, this role is for you.

Qualifications

• Extensive experience in eCommerce as a Business Analyst or Product Manager.
• Familiarity with Agile methodologies and digital sales across multiple markets.

Responsibilities

• Document business requirements and translate them into user stories.
• Facilitate workshops to gather and validate requirements with global stakeholders.
• Analyze and improve current business processes.

Skills

eCommerce

Business Analysis

Stakeholder Management

Agile Methodologies

Digital Payments

Process Mapping

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce Commerce Cloud

SAP Commerce Cloud

Magento

Job description

Senior Commercial eCommerce Business Analyst

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Job Description

We are seeking a seasoned, commercially focused, eCommerce-savvy Senior Business Analyst to join the Global Digital Commerce Team. You will work across two key business areas:

1. Consultancy – providing eCommerce best practice process analysis and strategy.
2. Technical Product Development – translating commercial outcomes into technical design solutions supporting a scalable, global product.

Reporting to the Global Digital Commerce & Self-Serve Lead, this role will collaborate closely with the Commercial Product Manager, Technical Product Owner, and other cross-functional teams and stakeholders worldwide.

This position is ideal for a Business Analyst with strong domain knowledge in eCommerce, multi-segment transactional journeys (B2B, B2C, B2B2C), and experience with enterprise-level commerce cloud platforms, especially in a multi-country environment. Experience with global digital payments products, KYC, and payments systems is highly desirable.

This is a remote role, based anywhere in Europe.

Responsibilities

• Document business and functional requirements, translating stakeholder insights into structured user stories emphasizing commercial and operational value. Support business case development for investment evaluation.
• Facilitate workshops with global stakeholders to gather and validate requirements. Own requirement documentation and presentation of stories and customer journeys.
• Analyze current business processes, map 'as-is' and 'to-be' states to improve operations.
• Collaborate with Technical Analysts and delivery teams to validate acceptance criteria, refine requirements, and support estimation and planning.
• Define and manage end-to-end and integration requirements across multiple systems to ensure seamless customer experiences, translating business needs into technical specifications.
• Support business process changes aligned with customer journeys and operational updates.
• Participate in the full product lifecycle, including sprint activities, testing, UAT, and continuous improvement initiatives.
• Establish best practices to ensure standards are maintained across teams.

About You

• Focused on delivering business value.
• Excellent communicator and team player.
• Detail-oriented with storytelling skills to communicate effectively to non-technical audiences.
• Use commercial rationale and technical design thinking in solutions.
• Proactive ownership attitude.
• Thrives in a fast-paced, iterative environment.
• Capable of managing multiple projects, tracking dependencies, and early risk identification.

Minimum Requirements

• Extensive experience as a Business Analyst or Product Manager within eCommerce.
• Proven experience in digital sales across multi-market/multi-consumer environments.
• Experience with enterprise digital payments, KYC, and global payment trends.
• Familiarity with Agile methodologies, including sprint planning and backlog management.
• Knowledge of eCommerce platforms such as Salesforce Commerce Cloud, Magento, SAP Commerce Cloud; CRM & ERP experience is a plus.
• Experience in process mapping and modeling.
• Strong stakeholder relationship skills.
• Proficiency in English; additional languages advantageous.
• Ability to work across time zones.