Senior Commercial Analyst

Harnham; Sheffield; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Travel expenses covered

Job summary

Harnham is seeking a Senior Commercial Analyst for a fast-growing subscription business in the education sector based in Sheffield. You will shape how the organisation uses customer, product, and commercial data to drive acquisition, engagement, retention, and growth.

This role involves partnering with senior stakeholders, including the CMO, and delivering Power BI dashboards and semantic models. It requires strong SQL/dbt skills and SaaS/subscription experience.

Qualifications

• 3+ years’ experience in a Data Analyst, BI Analyst, Commercial Analyst, Customer Analyst, or Product Analyst role.
• Strong Power BI experience.
• Strong SQL skills.
• Experience building semantic models.
• Experience working with dbt.
• Experience within a SaaS, subscription, membership, or recurring‑revenue environment.
• Strong stakeholder management and communication skills.
• Ability to translate analysis into actionable business recommendations.

Responsibilities

• Analyze customer journeys from awareness through to conversion and retention.
• Understand product usage, content engagement, and customer behaviour.
• Explore customer growth, churn, and lifecycle performance.
• Identify opportunities to improve user engagement and conversion.
• Present findings in a clear and commercially meaningful way.

Skills

Senior Commercial Analyst

Stakeholder management

Analytical storytelling

Cross-functional collaboration

SaaS / subscription

Customer analytics

Product analytics

Tools

Power BI

SQL

dbt

Semantic models

Job description

About the Role

Senior Commercial Analyst

£50,000–£60,000 Sheffield – Hybrid (1 day per week onsite)

I’m hiring a Senior Commercial Analyst for a fast-growing subscription business in the education sector, helping shape how the organisation uses customer, product, and commercial data to drive acquisition, engagement, retention, and growth. This is a great opportunity for someone who enjoys combining customer analytics, product analytics, BI, and commercial insight in a highly visible role with direct exposure to senior stakeholders, including the CMO.

About the Company

A rapidly growing SaaS-style subscription business providing professional development, training, webinars, and educational content to schools, trusts, universities, and international organisations. The platform has a large and highly engaged user base, with strong retention rates and significant growth ambitions. As the business expands, they're looking to better understand customer behaviour, product engagement, and the drivers of acquisition and retention.

Responsibilities

You’ll sit within a small, collaborative Data & Insights team and act as the analytical link between Product, Marketing, Customer Success, and Commercial teams. This role is all about understanding:

• How customers discover and engage with products
• What drives conversion and retention
• Which content and services create the most value
• How customer behaviour changes throughout the lifecycle
• Where opportunities exist to improve acquisition, engagement, and revenue

The role combines stakeholder management, analytics, data modelling, dashboarding, and commercial insight.

What you’ll be doing

Customer & Product Analytics

• Analyse customer journeys from awareness through to conversion and retention
• Understand product usage, content engagement, and customer behaviour
• Explore customer growth, churn, and lifecycle performance
• Identify opportunities to improve user engagement and conversion

Commercial Insight

• Work directly with senior stakeholders to answer key business questions
• Translate business requirements into analytical approaches and recommendations
• Support acquisition, retention, loyalty, and customer value initiatives
• Present findings in a clear and commercially meaningful way

Reporting & Data Modelling

• Build and enhance Power BI dashboards and reporting solutions
• Design and maintain semantic models
• Work with dbt and SQL to improve analytical capability
• Help evolve the organisation's analytics and self‑service reporting environment

Cross‑Functional Collaboration

• Partner with Marketing, Product, Customer Success, and Commercial teams
• Work closely with Data Engineering colleagues to deliver scalable solutions
• Support strategic projects across customer acquisition, engagement, and retention

Required Skills

• 3+ years’ experience in a Data Analyst, BI Analyst, Commercial Analyst, Customer Analyst, or Product Analyst role
• Strong Power BI experience
• Strong SQL skills
• Experience building semantic models
• Experience working with dbt
• Experience within a SaaS, subscription, membership, or recurring‑revenue environment
• Strong stakeholder management and communication skills
• Ability to translate analysis into actionable business recommendations

Preferred Skills

• Customer analytics experience
• Product analytics experience
• Marketing or CRM analytics exposure
• Customer retention and lifecycle analysis
• Experience with AI capabilities within Snowflake
• B2B subscription business experience

• Education or EdTech experience
• Government or public‑sector datasets
• Exposure to predictive analytics or data science

Pay range and compensation package

Package £50,000–£60,000

Hybrid working (1 day per week in Sheffield)

Travel expenses covered where applicable

Strong progression opportunities

Broad exposure to customer, product, and commercial analytics

Why join?

Fast‑growing business with a highly engaged customer base

Direct exposure to senior decision‑makers

Opportunity to influence product, customer, and commercial strategy

Broad role spanning customer, product, marketing, and commercial analytics

Small team environment with genuine ownership and visibility

Strong opportunity to shape how data is used across the organisation

Interview Process

• Stage 1: Initial interview with the hiring manager
• Stage 2: Analytics / presentation exercise
• Stage 3: Team competency interview
• Stage 4: Final sign‑off with senior leadership

This role would be ideal for someone currently working as a:

• Senior Commercial Analyst
• Customer Insight Analyst
• Customer Analyst
• Product Analyst
• Senior BI Analyst
• Customer Analytics Analyst

who wants a broader role with more stakeholder engagement, commercial influence, and ownership