Senior Collections Strategy Lead — Data-Driven Recovery

Virgin Media O2; Manchester; On-site; GBP 85,000 - 105,000; Full time

Benefits offered by this job

Bupa healthcare

Pension

Birthday off

EV lease

Cycle2Work

Dental insurance

Discounts on broadband/TV/mobile

Job summary

Virgin Media O2 is seeking a Collections Strategy Optimisation Manager to shape how we engage customers across the full collections journey. You’ll lead a team to refine segmentation, contact strategies and treatment paths using data, analytics and testing to drive better recovery performance.

You’ll partner with risk, data science, operations and customer experience to ensure compliant, fair interactions while protecting revenue and supporting customers facing financial challenges.

Qualifications

• Proven experience in collections, credit risk or receivables management.
• Strong analytical and data-driven decision-making capability.
• Solid understanding of regulatory requirements in collections and debt recovery.

Responsibilities

• Lead development and refinement of segmentation, contact strategies and treatment paths across pre-collections and arrears.
• Use analytics, testing and performance insights to optimise decisioning and introduce new technologies.
• Drive governance and regulatory compliance within the team.
• Collaborate with risk, data science, operations and customer experience teams.

Skills

Collections experience

Credit risk management

Team leadership

Analytical thinking

Regulatory compliance

Tools

SQL

Data visualization

Statistical modelling

Job description

Virgin Media O2 is seeking a Collections Strategy Optimisation Manager to shape how we engage customers across the full collections journey. You’ll lead a team to refine segmentation, contact strategies and treatment paths using data, analytics and testing to drive better recovery performance.

You’ll partner with risk, data science, operations and customer experience to ensure compliant, fair interactions while protecting revenue and supporting customers facing financial challenges.