Collections Performance & Operations Lead

Virgin Media O2; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

EV lease (electric vehicle)

Cycle2Work scheme

Dental insurance

Broadband, TV and mobile discounts

Virgin Family platform

O₂ Priority app

Job summary

Virgin Media O₂ is seeking a Collections Operational Effectiveness Manager to shape how our collections operation performs, evolves and delivers for customers. You will lead a small team, partner with operational, data and strategy colleagues, and build reporting frameworks to track KPIs and drive improvements in efficiency, performance and customer outcomes.

You will embed a culture of accountability, continuous improvement and data-led decision making across the collections function, ensuring

Qualifications

• Experience in collections, credit risk or receivables management in high-volume environments.
• Proven ability to lead, coach and develop teams.
• Strong data analysis using SQL, Excel or BI tools.
• Experience delivering operational reporting and performance management.
• Excellent stakeholder management and communication skills.

Skills

Experience in collections risk or rece

Leadership experience coaching

Data analysis with SQL/Excel/BI

Operational reporting and performance

Stakeholder management & communication

Job description

Virgin Media O₂ is seeking a Collections Operational Effectiveness Manager to shape how our collections operation performs, evolves and delivers for customers. You will lead a small team, partner with operational, data and strategy colleagues, and build reporting frameworks to track KPIs and drive improvements in efficiency, performance and customer outcomes.

You will embed a culture of accountability, continuous improvement and data-led decision making across the collections function, ensuring